City of Canada Bay adopts TechnologyOne Plus platform

The City of Canada Bay has adopted TechnologyOne's Plus platform, becoming the fifth local government customer in New South Wales to invest in the system.

The council says the platform will support its digital transformation programme by helping staff access information more quickly, simplify routine work and make decisions using information drawn from across the organisation.

Canada Bay is the third largest council in New South Wales and the sixth largest in Australia. The investment extends a partnership with TechnologyOne that has run for more than a decade.

Over that time, the council has used TechnologyOne systems for records management, governance, enterprise applications and customer experience. The latest purchase adds an artificial intelligence-based layer designed to bring information, knowledge and processes together through conversational prompts.

The decision reflects a broader push by local governments to use artificial intelligence in back-office operations and service delivery, as councils face pressure to meet changing resident expectations while managing large volumes of internal information.

TechnologyOne describes Plus as an agentic AI platform. The council plans to use it to centralise data from across the organisation and provide staff with a single source of information and insights.

John Mantzios, Chief Digital and Information Officer at the City of Canada Bay, said the investment forms part of the council's longer-term approach to service delivery.

“Community expectations continue to evolve, and TechnologyOne's Plus will centralise data from across our organisation, providing a single source of trusted information and actionable insights. Importantly, it will empower our people to work smarter, respond faster and continue delivering high-quality services to our residents,” Mantzios said.

He said the council also expects the system to reduce the time staff spend looking for information.

“With Plus, we're investing in a better way of working. We're excited about this opportunity to evolve the way we operate. By putting the right information at our people's fingertips, Plus will reduce time spent searching for answers and allow teams to focus on delivering for our community,” Mantzios said.

Long partnership

The Plus deployment marks the next stage in a relationship that already spans a broad range of administrative and customer-facing functions. For councils, these systems often sit at the centre of everyday operations, including records handling, governance processes and the management of resident interactions.

By adding a conversational interface to those datasets and processes, the City of Canada Bay aims to make internal systems easier for staff to use. The goal is to shorten the path between a question and an answer while improving the consistency of information available across teams.

TechnologyOne has been expanding its Plus customer base across public and private sector organisations. Canada Bay's decision adds another reference site in local government, where software suppliers are increasingly focusing on automation, workflow simplification and internal productivity.

Ben Malpass, Executive Vice President of Local Government at TechnologyOne, said the council's approach made it an early adopter of the platform.

“Plus turns council data into actions and insights, allowing staff to make smarter decisions by streamlining and automating everyday tasks. It does this by bringing information, knowledge and processes together through a simple conversation. The City of Canada Bay continues to lead in digital innovation, and we could not be more excited to be working with them to see how they can leverage Plus to drive productivity across council processes,” Malpass said.

The investment places the City of Canada Bay among a growing number of Australian councils testing how artificial intelligence can be applied to routine administrative work. The focus is on giving employees faster access to information and supporting more informed decisions across the organisation.