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Hyland a 'leader' in ECM — Forrester Wave report

Tue 20 Aug 2019
FYI, this story is more than a year old

Content services provider Hyland has been dubbed a ‘leader’ in the Forrester Wave Enterprise Content Management (ECM) Content Platforms Q3 2019 report.

According to Forrester Wave, the report assesses technology vendors across 26 different criteria, evaluating the product offering, strategy and market presence for ECM solutions. ECM solutions, according to the report, are defined as a broad spectrum of document, process and analytic services.

Hyland received the highest possible transactional content services criteria score in the report. The company was recognised in four key areas:
•    Delivery of solid content- and process-rich apps with a focus on financial services, public sector, higher education, healthcare and other target markets
•    Strong workflow, e-signature, forms and capture capabilities
•    Packaged solutions for common use cases and integrations to third-party platforms essential to key industries
•    Strong modernisation efforts backed by great customer support

“We believe Forrester’s report highlights many of the things our customers have come to value about Hyland — the robust functionality of our platform, our broad suite of solutions and our customer-first culture,” comments Hyland president and CEO Bill Priemer.

“By providing solutions that intelligently automate the workplace and provide users with a complete view of the information they need to work most effectively, we enable organisations to create more meaningful connections with the people they serve.”

Hyland’s customer service was also noted in the Forrester report as a differentiator against larger competitors. Hyland structures the customer relationship to meet the specific needs of each vertical, offering a full breadth of customer support and professional services – including technical support, consulting, migration, education and customisation. 

In addition to a companywide focus on outstanding service, Hyland also has a customer success organisation solely dedicated to customer feedback and support, including an expanded customer advisor team (where each customer has an assigned advisor) and the customer experience team.

Hyland was also named on the 2019 Fortune 100 Best Companies to Work For List. The company ranked 72nd place on the list.

Hyland received high rankings for employees’ trust in managers, workplace fairness, camaraderie among coworkers and its culture of innovation.

“We’ve always relied on our people to drive product innovation and provide exceptional service, so being included on Fortune’s list of the best workplaces means a lot to us,” says Priemer.

“We owe our lasting success as a business — enabling organisations to deliver better experiences to the people they serve — to the tremendous contributions of each and every one of our team members.”

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