InDebted appoints Michael Chatfield to lead Australian growth
InDebted has appointed Michael Chatfield as Managing Director for Australia, as the fintech focuses on expanding its domestic operations and supporting demand from major enterprise clients. Chatfield, who previously oversaw the solutions sales division at illion, arrives amid ongoing shifts in the collections industry as Australian organisations adapt to new consumer expectations and greater regulatory scrutiny.
Leadership appointment
The appointment of Chatfield is part of InDebted's strategy to invest in its local footprint, as it continues to work with businesses across banking, financial services, utilities, and government. Chatfield brings over a decade of experience in credit risk and fintech, including roles at TalkingTech and Experian, where he specialised in the credit lifecycle, fraud, identity, and open banking.
Chatfield said his immediate focus will be to develop partnerships and grow into adjacent sectors: "InDebted has built something world-class. The company's purpose to support people in debt through an ethical, customer-first approach immediately resonated with me, as did Josh's leadership and vision for the future of the industry. There is significant opportunity to expand our impact in Australia, and I'm looking forward to helping lead that next phase."
Market growth
The Australian collections sector is experiencing pressure to overhaul traditional operations, as organisations face higher consumer expectations for digital engagement and empathetic service. Companies are seeking alternatives to legacy agency models, driven by operational change, increased complexity in regulation, and a shift away from voice-based approaches.
InDebted's technology is designed to help clients navigate these changes. Firms are seeking more streamlined, compliant, and scalable solutions to manage collections activities whilst maintaining regulatory adherence and customer satisfaction.
Chatfield said, "The Australian business is in a strong position and ready for its next stage of growth. Our opportunity lies in helping clients scale responsibly and introducing our platform to more sectors where modern, digital engagement can make a meaningful difference."
Office expansion
This month, InDebted opened a new Sydney office at 333 Kent Street to establish a hub for collaboration and client engagement. The facility is part of the company's continuing investment in the Australian market, supporting local partnerships and talent development. The move also reinforces the company's approach to data sovereignty, resilience, and adapting to market-specific regulations.
Industry outlook
The evolving local market for collections is bringing challenges and opportunities as organisations reassess how they engage with customers and manage compliance. Enterprise clients are seeking trusted partners to help modernise and future-proof collections activities across increasingly complex business environments.
"The Australian collections landscape is evolving, driven by shifting customer expectations and a growing need for modern, compliant solutions," said Josh Foreman, Founder and CEO, InDebted. "Michael's experience across the credit ecosystem makes him well suited to lead our next phase of growth. His understanding of the local market and the challenges facing large organisations will be valuable as we continue to deepen our presence in Australia."
