Lendi Group has announced its commitment to becoming a fully AI Native business by June 2026, embedding artificial intelligence into every decision, workflow, and customer experience across its operations.
Chief Executive Officer and Co-Founder David Hyman outlined the company's ambition to integrate AI at every level, stating the move will set a new standard for how the business competes in the market.
Speaking to staff, Hyman acknowledged that while AI is already present in some aspects of the business, it is not yet comprehensive.
"Right now, we're AI-adjacent – we've embedded AI into parts of the business, but it's not yet at the heart of everything we do," Hyman told staff at a company-wide Town Hall. "By June 2026, agentic AI will be the default in every workflow, decision and experience. This is our moment to break away from the pack."
The company's move builds on several years of developing AI systems, particularly within its voice and chat agent offerings. Internal AI agents such as Voxi, Sam and Mel have already contributed to operational efficiencies and improved customer interactions.
Hyman detailed some of the company's AI achievements so far:
"Our original agent, Voxi, has saved our team over 55,000 hours a year by cutting post-call admin and lifted customer satisfaction by 20%. Voxi goes beyond transcription – it thinks. Sam successfully handles 74% of after-hours calls for Aussie, and Mel books hundreds of appointments every month from customer chats."
The firm's next phase of AI adoption includes launching agentic tools designed to assist brokers further and benefit customers directly. Contract Analyser will allow brokers to review Contracts of Sale for clients at no cost, flagging risks or unusual clauses while customers are still searching for property. Once a customer is ready to proceed, an introduction to a licensed Aussie Conveyancer will follow.
The soon-to-be-released Property Analyser will generate instant property reports using public data about local infrastructure, noise levels, school zones and indicative values - enabling brokers to offer deeper insights earlier in a customer's property search.
Additional automated agents will be introduced to support brokers with application processes, including pricing assessments, valuations, follow-ups and managing "More Information Requests" (MIRs).
Hyman described the pace of AI development as significant for the business:
"These innovations aren't just incremental. The idea of our Contract and Property Analysers weren't possible four weeks ago – that's the pace we're moving at with AI."
Over the last 12 weeks, Lendi Group has invested more than 30,000 team hours in a dedicated AI project aimed at fully integrating AI throughout the mortgage experience. The details of this initiative will be revealed soon, with Hyman noting its transformative results.
"It's demonstrated what's possible when AI is applied end to end and given us absolute conviction. We're not watching the future happen – we're writing it. The next mortgage experience we deliver won't be human-assisted by AI. It will be AI-led. This will free brokers to spend time where it matters most – building relationships, giving advice, and guiding customers through complex decisions."
Lendi Group is also focusing on growing its broker network alongside the integration of AI tools.
"We're hiring mortgage brokers in record numbers," Hyman said. "Agentifying the mortgage process doesn't diminish their role – it sharpens it."
Internal support and resources
The company has implemented several enterprise-grade tools, including Enterprise ChatGPT, ROVO, Jira, Loom, and Glean, to create an infrastructural backbone for its AI strategy. Expert AI teams are now in place to collaborate with staff and brokers, automating workflows, developing new agents, and delivering training through structured programmes and flexible learning pathways.
Hyman highlighted the importance of this transition for staff and the broader organisation's future:
"We believe this is a career-defining moment for those who are ready to embrace change and help shape our future."
"Importantly, we're not just layering AI on top – we're building the future from within. We've built one of the most capable in-house AI, engineering, design and product organisations in the country – a team of hundreds, working in lockstep to design experiences that go far beyond off-the-shelf tools. That depth and scale is what allows us to move faster, and build what our brokers, teams and customers actually need," Hyman concludes.
