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Australian Stories

Automation stories

The missing middle: Why your AI strategy is failing
Digital Transformation

The missing middle: Why your AI strategy is failing

Most AI investments miss the middle ground-organisations must empower staff to build connected AI agents that automate real work safely and swiftly.

By Andrew Bird • 6 min read • Fri, 21st Nov 2025
Yarra City Council upgrades IT to manage AUD $2 billion assets
Document Management

Yarra City Council upgrades IT to manage AUD $2 billion assets

Yarra City Council partners with TechnologyOne to upgrade IT, enhancing management of AUD $2 billion assets and speeding up customer service delivery.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025

Global Stories

Automation stories

Using Flash Storage to Unlock Insights from Unstructured Data
Storage

Using Flash Storage to Unlock Insights from Unstructured Data

Flash storage's speed and scalability enable industries to transform vast unstructured data into real-time, actionable insights critical for AI and automation.

By Giorgio Ippoliti • 4 min read • Fri, 21st Nov 2025
The tech shifts that will reshape logistics in 2026
Robotics

The tech shifts that will reshape logistics in 2026

In 2026, logistics will pivot towards proven robotics, practical AI, cloud resilience, and enhanced visibility to tackle rising complexity and costs.

By Jonathan Briggs • 4 min read • Fri, 21st Nov 2025
Contact centre agent burnout costs top AUD $20 million yearly
Unified Communications

Contact centre agent burnout costs top AUD $20 million yearly

Contact centre agent burnout costs Australian firms over AUD $20 million annually, driven by high turnover and costly operational challenges.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Hungry Jack's boosts digital agility with Azure cloud upgrade
Digital Transformation

Hungry Jack's boosts digital agility with Azure cloud upgrade

Hungry Jack's has upgraded its digital systems by migrating to Microsoft Azure with Rackspace Technology, boosting scalability and customer service agility across Australia.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Eight ways AI & automation will transform supply chains in 2026
Robotics

Eight ways AI & automation will transform supply chains in 2026

AI and automation will revolutionise supply chains in 2026, boosting efficiency and sustainability while requiring human oversight and adaptable partnerships.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Decidr to acquire Sugarwork, boosting AI onboarding in Asia-Pacific
Artificial Intelligence

Decidr to acquire Sugarwork, boosting AI onboarding in Asia-Pacific

Decidr is set to acquire US AI platform Sugarwork, enhancing AI onboarding and knowledge tools across Asia-Pacific with integration into DecidrOS by 2025 year-end.

By Catherine Knowles • 3 min read • Fri, 21st Nov 2025
OutSystems sees surge in enterprise AI agents with Agent Workbench
DevOps

OutSystems sees surge in enterprise AI agents with Agent Workbench

OutSystems' Agent Workbench has attracted 1,500 developers as enterprises build over 5,500 AI agents, automating workflows for firms like Axos Bank and Thermo Fisher.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Meet credential auditor: Take control of credential sprawl with automated discovery and dontrol
Hybrid Cloud

Meet credential auditor: Take control of credential sprawl with automated discovery and dontrol

SonicWall Credential Auditor offers automated discovery and continuous monitoring to help firms control credential sprawl and boost identity security proactively.

By Asif Mujtaba • 4 min read • Fri, 21st Nov 2025
Tanium & ServiceNow partner to drive automation in IT security
IT Automation

Tanium & ServiceNow partner to drive automation in IT security

Tanium and ServiceNow have partnered to enhance IT security and automation by integrating real-time endpoint intelligence with AI-driven workflows.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Five AI shifts that will redefine enterprise strategy in 2026
Edge Computing

Five AI shifts that will redefine enterprise strategy in 2026

By 2026, AI will reshape enterprise strategy with agentic AI, embedded systems, and human-centric transformation driving competitive edge and innovation.

By Mike Morgan • 4 min read • Fri, 21st Nov 2025

Stories from Other Regions

Automation stories

Moving past the AI excitement to true maturity in finance
Data Analytics

Moving past the AI excitement to true maturity in finance

Finance firms are shifting from AI hype to mature, strategic use, aiming to cut costs by 81% and speed processing by 73% with integrated solutions.

By Rob Israch • 4 min read • Fri, 21st Nov 2025
The rise of the AI underwriter - and why 2026 still belongs to human expertise
Risk & Compliance

The rise of the AI underwriter - and why 2026 still belongs to human expertise

In 2026, AI underwriters boost insurance efficiency but human expertise remains crucial to ensure safety, accountability and nuanced decision-making.

By Andrew How • 4 min read • Fri, 21st Nov 2025
APIs in Insurance 2026: The digital infrastructure shaping the industry's leap into AI and beyond
Digital Transformation

APIs in Insurance 2026: The digital infrastructure shaping the industry's leap into AI and beyond

By 2026, insurance firms with robust API infrastructure will lead the market, enabling seamless AI integration across pricing, claims, and customer services.

By Cameron Parsons • 5 min read • Fri, 21st Nov 2025
HID unveils facial recognition readers to secure smart buildings
Data Protection

HID unveils facial recognition readers to secure smart buildings

HID has launched Amico facial recognition readers for smart buildings in Southeast Asia, enhancing secure, contactless access with digital identity integration.

By Melania Watson • 2 min read • Fri, 21st Nov 2025
How we automated inbound lead qualification in one afternoon, and why accuracy beats automation in RevOps
Customer Relationship Management

How we automated inbound lead qualification in one afternoon, and why accuracy beats automation in RevOps

Lusha automated inbound lead qualification in one afternoon using verified data, proving accuracy is key to effective RevOps automation and growth.

By Yoni Tserruya • 5 min read • Fri, 21st Nov 2025