Automation stories
Customer Science has appointed Chris Borg as partner manager to develop its partner programme and enhance its CX alliance ecosystem from Sydney.
Nearly half of Australians avoid daily cleaning, turning to AI appliances like Samsung's smart vacuums and fridges for easier household chores.
Semperis launches Ready1, a free unified solution to help organisations swiftly recover and manage identity system crises after cyberattacks.
ClickHouse's open-source database powers real-time, high-scale analytics for AI-driven businesses, reshaping how enterprises harness data instantly and interactively.
The ARC framework guides AI success by focusing on acceleration, replacement and creation to build new business value beyond mere automation and hype.
Infor launches AI-driven suite to automate industry workflows, enhancing process efficiency across sectors like manufacturing and healthcare using AWS technology.
Dayforce unveils AI Agents and Workspace to enhance HR efficiency, offering smarter workflows and real-time collaboration within its platform from 2025-2026.
Research by SquareX reveals vulnerabilities in AI-powered browsers like Comet, exposing enterprises to severe cyber threats including data breaches and malware attacks.
SolarWinds launches AI Agent to boost IT resilience, automating incident response and simplifying operations for more proactive innovation in complex systems.
PagerDuty's Fall '25 update launches AI agents and 150+ improvements, cutting incident resolution times by 50% and easing workloads for ops teams.
Since May 2025, Boomi customers have deployed over 50,000 AI agents, driving major growth in automation and operational efficiency across industries.
Avalara launches AI tools including Avi and MCP servers to automate global tax compliance, cutting filing times and lowering risks for 43,000 users worldwide.
Manufacturers are increasingly adopting AI and connected data to enable autonomous operations, boosting efficiency, resilience and real-time decision-making.
Jamf launches a new API ecosystem and AI tools to enhance automation, security, and device management for over 30 million Apple devices globally.
Zendesk unveils AI-powered Voice Agents and advanced analytics, aiming to boost customer service efficiency and reach USD $200m AI revenue this year.
AI adoption is rising fast in Australia and New Zealand, but most workers lack training, hindering businesses from realising true benefits of the technology.
Boomi's Agentstudio has seen over 50,000 AI agents deployed globally this year, driving a tenfold rise in enterprises operationalising AI at scale.
UK firms embrace AI to support, not replace, customer service agents, blending tech with empathy for better CX and stronger customer loyalty in 2025.
Saviynt's UNLOCK tour launched in New York, spotlighting AI-driven identity security with experts discussing challenges and solutions for modern enterprises.
Automation eases compliance pressures, but human expertise remains vital to interpret risks and ensure ethical, effective information security management.