Business strategy stories
Exclusive: Zendesk's Chris Donato says AI now drives customer loyalty, urging firms to adopt 'human-centric AI' or risk falling behind in CX.
Despite personalisation's proven ability to boost loyalty and revenue, 41% of Australian restaurants struggle to track its success and scale its impact effectively.
Australian C-suite executives are rapidly boosting AI skills, with 4.7 times more leaders now listing AI literacy on LinkedIn than two years ago.
Chris Lowe joins Yaspa as full-time CFO to lead financial strategy during expansion into new markets and sectors across Europe.
BGF invests in UK-based PMC to accelerate global expansion and enhance its digital engineering and managed services across retail and commerce sectors.
NTT DATA report reveals C-suite divisions hinder generative AI adoption, as security worries and unclear policies alarm many CISOs globally.
New research shows 92% of firms plan to expand customer education in 2025, despite facing challenges scaling programmes and measuring their impact.
Canadian moving service marketplace Top Move rebrands as Wise Move to unify its brand and expand globally with a transparent, digital-first platform.
Asia Pacific leads global AI investment with an average spend of USD $11.3m, as companies worldwide increase AI budgets by 250%, widening the adoption gap.
Nimbl predicts AI will create new job roles and growth, transforming the workforce with personalised services rather than causing redundancies.
Ataccama forms its first Partner Advisory Board with leaders from Deloitte, AWS, and Capgemini to drive data strategy and platform development.
Ecommpay has launched a guide offering merchants practical strategies to navigate global eCommerce growth and tackle challenges in international payments.
EY launches Studio+, combining design, sales, marketing, and AI expertise to help businesses transform customer experiences and drive growth amid digital shifts.
Retailers must harness data-driven agility and real-time inventory visibility to navigate U.S. tariffs and economic uncertainty while staying profitable.
Digital transformation is vital for survival, but businesses must balance rapid innovation with strong governance to avoid costly risks and stay competitive.
Fintechs face tough scaling challenges amid market consolidation; data-driven strategies and strong trust are key to surviving and thriving.
A survey finds 65% of UK business leaders rank AI as vital as water and energy, with 93% urging swift adoption alongside calls for thoughtful oversight.
Four former leaders from Sky, Barclays, Deloitte and KFC join UK advisory firm Beyond the Blueprint to boost growth amid tech and economic changes.
Cambridge Spark urges all C-suite executives to boost AI knowledge through training, warning that gaps could limit business growth and boardroom decisions.
Jin Hui celebrates 10 years at Gallagher, leading growth in China and North Asia with strong leadership as the company expands its regional presence.