Consumer Trust stories

By 2030, AI agents could drive GBP £29bn in UK online spending as 45% of younger shoppers already trust AI to find better deals for them.

Retailers face mounting pressure to boost supply chain transparency and sustainability amid new tax rules and climate regulations reshaping global commerce.

Amid budget concerns, 61% of Aussie shoppers are turning to AI assistants to manage holiday gift buying and reduce spending stress this festive season.

Most UK retailers, despite heavy AI investment, still deliver only basic personalisation, frustrating shoppers and hitting revenues, industry research finds.

AI, social media, and flexible payments like BNPL will shape festive shopping as 69% of consumers trust AI to assist their Black Friday and holiday purchases.

Nearly half of retailers face rising AI-driven cyber attacks, with just 25% prepared for these sophisticated threats amid growing supply chain security concerns.

Corsearch’s Revenue Recovery 360 solution helped major brands cut counterfeit activity by 50%, recovering over USD $100 million in lost profits globally.

Microsoft apologises to New Zealand users for unclear communication on Microsoft 365 pricing and AI features, offering refunds for plan changes until end of 2025.

Australians spend 41 hours weekly online, with digital ad spend surging to USD $20.7 billion, driven by social media and influencer marketing growth.

UK shoppers now combine AI tools, social media, and peer reviews to guide online purchases, reflecting a shift from relying on single search sources.

UK consumers increasingly prioritise trust and speed in digital purchases, with 77.6% researching online before buying amid booming eCommerce growth.

A dNOVO survey reveals Canadians trust AI search tools least of all sectors, with a score of 1.91, even below lawmakers at 2.08.

A FICO survey reveals 70% of UK consumers rank fraud protection as a top priority when choosing banks, reflecting rising security concerns.

UK shoppers now trust luxury brand websites and AI agents like ChatGPT for product research, prioritising detailed info over traditional retail sources.

UK shoppers trust luxury brand websites and AI assistants like Chat GPT for reliable product info, with 68% favouring luxury sites and 67% AI tools.

A survey shows 73% of shoppers use AI tools, raising new fraud risks and liability concerns for merchants during the rise of agentic commerce.

Australian shoppers remain wary of AI-driven retail ahead of Black Friday 2025, prioritising trust and data privacy over automated experiences.

Solera Autodata and Digidentity will launch an MVIS-compliant tool in Nov 2025 to simplify access to hybrid and EV data for Aussie independent workshops.

Paytronix report reveals restaurant orders are up to four times faster on native mobile apps than web, boosting loyalty and repeat customer purchases.

Singapore consumers are optimistic about AI’s benefits but remain concerned about privacy and prefer human interaction in customer service.