Consumer Trust stories - Page 3
Exclusive: KuCoin's James Pinch on regulation pivot
Thu, 18th Dec 2025
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crypto
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fintech
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hcm
Crypto exchange KuCoin is opening a Sydney HQ, ramping up local hiring and regulation-first products as it chases Australian growth.
Verified email logos win trust in Boxing Day sales
Wed, 17th Dec 2025
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cx
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phishing
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martech
Verified brand logos in emails are boosting Australians' trust and clicks in Boxing Day sales, as AI-driven phishing threats intensify.
Proving human identity is essential to defending Australia's financial services sector
Mon, 15th Dec 2025
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digital transformation
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mfa
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fintech
Australia's banks face rising AI-driven scams, making robust human identity verification and phishing-resistant MFA critical to security.
APAC shoppers pay more for trusted brands with data privacy
Fri, 5th Dec 2025
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data protection
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cx
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martech
84% of Asia-Pacific shoppers will pay more for brands they trust with personal data, highlighting growing concern over digital privacy and customer experience.
Every retail company needs to be a technology company
Wed, 3rd Dec 2025
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hybrid cloud
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digital transformation
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cx
Retailers in Australia and New Zealand must act like technology firms, using real-time data and strong security to thrive during peak shopping seasons.
Selling to China: Why your biggest challenge isn't logistics, it's data
Fri, 28th Nov 2025
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supply chain
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data privacy
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customs
Success in China's booming $378 billion cross-border eCommerce market hinges on clean, accurate data-not just logistics-for speedy delivery and happy customers.
Brands race to embed NFC in packaging as consumers seek trust
Fri, 21st Nov 2025
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data analytics
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iam
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supply chain
Brands rapidly adopt NFC packaging as 49% of consumers are willing to pay more for connected products offering transparency and authenticity.
The digital grinch: half of Aussies say online ads are ruining their Christmas magic
Fri, 21st Nov 2025
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cx
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martech
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data privacy
Over half of Australians say online ads on shared devices have spoiled holiday surprises, dimming the Christmas magic for many this season.
Black Friday sales hit record AUD $6.8 billion amid online buzz
Thu, 20th Nov 2025
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cx
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martech
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digital entertainment
Australian shoppers are set to spend a record AUD $6.8 billion during Black Friday to Cyber Monday, with social media buzz driving soaring online engagement.
Aussie shoppers embrace AI assistants to manage festive budgets
Mon, 17th Nov 2025
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genai
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ai
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online shopping
Amid budget concerns, 61% of Aussie shoppers are turning to AI assistants to manage holiday gift buying and reduce spending stress this festive season.
AI, social media & flexible payments to drive festive shopping
Fri, 14th Nov 2025
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crypto
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cx
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martech
AI, social media, and flexible payments like BNPL will shape festive shopping as 69% of consumers trust AI to assist their Black Friday and holiday purchases.
Retailers face surge in AI-driven cyber threats & supply chain risks
Thu, 13th Nov 2025
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digital transformation
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advanced persistent threat protection
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supply chain
Nearly half of retailers face rising AI-driven cyber attacks, with just 25% prepared for these sophisticated threats amid growing supply chain security concerns.
Australians spend 41 hours weekly online as digital ad spend surges
Wed, 5th Nov 2025
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gaming
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martech
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digital entertainment
Australians spend 41 hours weekly online, with digital ad spend surging to USD $20.7 billion, driven by social media and influencer marketing growth.
AI-driven shopping surges, raising new risks for merchants
Thu, 23rd Oct 2025
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risk & compliance
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ai
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e-commerce
A survey shows 73% of shoppers use AI tools, raising new fraud risks and liability concerns for merchants during the rise of agentic commerce.
Australian shoppers cautious on AI, trust key for Black Friday
Wed, 22nd Oct 2025
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cx
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martech
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personalisation
Australian shoppers remain wary of AI-driven retail ahead of Black Friday 2025, prioritising trust and data privacy over automated experiences.
Solera & Digidentity launch streamlined MVIS compliance tool
Wed, 22nd Oct 2025
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cartech
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evs
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digital identity
Solera Autodata and Digidentity will launch an MVIS-compliant tool in Nov 2025 to simplify access to hybrid and EV data for Aussie independent workshops.
Mobile app ordering four times faster than web, boosts loyalty
Thu, 16th Oct 2025
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cx
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martech
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software development
Paytronix report reveals restaurant orders are up to four times faster on native mobile apps than web, boosting loyalty and repeat customer purchases.
Australians demand human touch as trust in AI & data use wanes
Wed, 8th Oct 2025
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cx
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martech
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personalisation
Only 23% of Australians trust companies to use AI responsibly, preferring human interaction over automation amid growing data privacy concerns.
Australian trust in organisations declines as AI use accelerates
Thu, 2nd Oct 2025
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biometrics
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mfa
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phishing
Trust in organisations managing identity data in Australia has dropped, with only 11% fully trusting them amid rising AI use and data security concerns.
Gen Z & Millennials turn to AI for shopping advice over search
Wed, 17th Sep 2025
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martech
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llms
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ai
A global survey reveals 33% of Gen Z and 26% of Millennials prefer AI platforms over search engines for shopping advice, signalling a shift in consumer habits.