Customer engagement stories - Page 36
Three key areas of modern digital experiences that organisations need to keep an eye on
Fri, 27th Aug 2021
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martech
Digital technologies drive personalised experiences and operational efficiencies. Organisations must adapt to engage customers and employees.
Artificial intelligence firm Ambit begins investment round
Tue, 24th Aug 2021
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cx
The raise is intended to capitalise on trends accelerated by COVID-19, including the rapid adoption of messaging by consumers and 24/7 online shopping.
How consumer online behaviour has changed during the pandemic
Mon, 23rd Aug 2021
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martech
The number of applications people are using has increased by 30% in the last two years, according to a new report by AppDynamics.
Laser focus on customer-oriented tech top priority for customer service industry - report
Tue, 17th Aug 2021
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CSS leaders are rapidly investing in emerging customer-focused technologies, according to new research from Gartner.
Video: 10 Minute IT Jams - Who is Twilio?
Wed, 11th Aug 2021
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martech
In today's interview we have Twilio vice president for APJ Lee Hawksley, who discusses the company's products and solutions.
Self-service in high demand for today's enterprise customers
Wed, 14th Jul 2021
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cx
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martech
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self-service
New survey highlights the growing demand for intuitive self-service solutions in customer service, says Frost - Sullivan.
NICE releases an AI-powered self-service platform
Fri, 23rd Apr 2021
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data analytics
NICE launches AI-powered self-service platform CXone Expert to improve customer experience and reduce frustration.
Video: 10 Minute IT Jams - Who is Dynabook?
Thu, 8th Apr 2021
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cx
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martech
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wireless networks
TechDay's 10 Minute IT Jams: Matt Tumminello, Product Marketing Manager for Dynabook ANZ, discusses the rebranding of Toshiba to Dynabook and more.
Video: 10 Minute IT Jams - Who is ActiveCampaign?
Wed, 7th Apr 2021
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In this interview, TechDay speaks to ActiveCampaign founder and CEO Jason VandeBoom, who discusses the ins and outs of the customer experience automation.
Video: 10 Minute IT Jams - Who is Enghouse Interactive?
Wed, 24th Mar 2021
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Enghouse Interactive aims to be a leading provider of contact centre tech. We spoke to their APAC MD to find out more.
Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends
Thu, 18th Mar 2021
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uc
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martech
Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.
Customer data generation spikes during 2020 - Twilio report
Mon, 15th Feb 2021
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data analytics
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In December 2019, Twilio Segment processed close to 500 billion API calls per month. In December 2020, that number reached more than one trillion.
Why tech complexity is a customer experience issue
Wed, 3rd Feb 2021
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devops
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cx
Software developers spending too much time troubleshooting issues is hindering customer experience and productivity. Tool consolidation is the solution.
Managing quality with a work-from-anywhere workforce
Mon, 14th Dec 2020
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devops
Work-from-anywhere contact centres need quality control mechanisms to ensure a consistent customer experience, according to NICE.
Freshworks named in fourth Magic Quadrant this year
Wed, 14th Oct 2020
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martech
Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.
On October 28, go from CX starter to champion with Zendesk
Tue, 13th Oct 2020
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martech
Discover the secrets to exceptional customer service with leading software company Zendesk in an exclusive online event on 28 October.
Firms that use social as a 'megaphone' miss out on transformation - Hootsuite
Wed, 23rd Sep 2020
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martech
Organisations often limit social to the marketing department, but instead it should be connected into the 'lifeblood and workflow'.
Unity4 and Daisee partner to automate CX quality management
Mon, 31st Aug 2020
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Offers 100% customer interaction coverage even in a work from home environment and provides an automated report on a programmable scorecard.
What's new in the CRM CEC Magic Quadrant
Tue, 16th Jun 2020
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crm
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data analytics
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cx
Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.
OpenText named overall leader in Aspire CCM Leaderboard
Mon, 8th Jun 2020
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cx
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martech
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multi-cloud
As well as customer communications management, it is a leader in communications composition, business automation and omni-channel orchestration.