Customer Loyalty stories - Page 14

Zendesk ANZ launches Relay to help businesses send proactive, personalised messages via WhatsApp and SMS, enhancing customer service and boosting sales.

Zendesk has launched Relay, a new app to boost outbound communication via WhatsApp and SMS, in partnership with Meta.

Zendesk has teamed up with Meta to launch Relay, an app in the Zendesk Marketplace that boosts customer engagement via WhatsApp with proactive messages.

Facing an uncertain future, Australian small businesses must embrace strategic financial planning and build strong customer relationships to thrive in 2024.

Cashrewards has acquired Little Birdie, aiming to bolster its cashback platform with advanced product search and price comparison tools in time for Black Friday.

Manhattan Associates' study reveals flexible return policies are key for retail as 72% of consumers return items due to rising living costs, post-EOFY.

Survey reveals that while 94% of firms value customer experience, only 38% are effective in achieving it, highlighting gaps in collaboration and technology.

Amid soaring living costs, Australian households cut non-essential spending by 1.9%, reports the ABS. Retail sector jitters follow.

As eCommerce surges towards a projected USD $9.3 trillion by 2027, merchants and payment providers must enhance security and convenience to reduce cart abandonment.

A new study reveals that only 42% of Australian retailers have adopted unified commerce, despite significant consumer demand for seamless shopping experiences.

Australian consumers demand unprecedented transparency in delivery tracking, with 77% expecting full order location visibility, a new SOTI report reveals.

A new report reveals that 74% of digital banking customers in Australia and New Zealand consider their banking app crucial in choosing their bank.

SAP Emarsys integrates with Annex Cloud to revolutionise customer loyalty, offering brands an SAP Endorsed App that enhances personalised omnichannel experiences.

Amperity has teamed up with Microsoft to revolutionise AI-driven retail experiences, enhancing customer loyalty and driving brand advocacy.

In the face of economic uncertainty and global competition, retailers are turning to multichannel marketing to engage customers, boost sales, and enhance ROI.

Retailers are wrestling with economic pressures and global competition; leveraging loyalty programs has emerged as a crucial strategy to retain customers and boost sales in 2024.

Business leaders must balance generative AI's vast benefits with short-term deployment challenges to navigate its transformative yet complex potential.

A new OTRS study reveals 60% of executives now prioritise workflow automation to scale businesses, with a significant rise in global adoption.

Forrester's report reveals that customer experience quality in Australia has stagnated or declined since 2020, with banks and government sectors hit hardest.

A new ISACA report reveals organisations worldwide recognise the rising importance of digital trust but substantially underfund initiatives.