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Customer service stories

Poor service could cost Australian retailers AUD $66 billion
Customer Experience

Poor service could cost Australian retailers AUD $66 billion

Australian retailers risk losing AUD $66 billion this peak season as 41% of consumers cut spending after poor service experiences, warns Qualtrics research.

By Sean Mitchell • 3 min read • Fri, 28th Nov 2025
Portalink & Shopify target offline B2B sales with automation
Digital Transformation

Portalink & Shopify target offline B2B sales with automation

Portalink partners with Shopify to automate offline B2B sales orders, cutting costs and errors, available to Shopify Plus customers from January 2026.

By Catherine Knowles • 4 min read • Fri, 28th Nov 2025
RingCentral launches AI Receptionist in Australia from AUD $62
Data Analytics

RingCentral launches AI Receptionist in Australia from AUD $62

RingCentral has launched its AI Receptionist in Australia from AUD $62 monthly, automating call handling with generative AI for businesses of all sizes.

By Catherine Knowles • 3 min read • Fri, 28th Nov 2025

Global Stories

Customer service stories

Retailers optimistic about AI but full deployment remains distant
Marketing Technologies

Retailers optimistic about AI but full deployment remains distant

Over two-thirds of retailers expect agentic AI to boost efficiency by 2026, but only 8% have fully integrated it into their operations so far.

By Shannon Williams • 3 min read • Fri, 5th Dec 2025
Paragon secures EUR €585 million to fund global growth & tech
Partner Programmes

Paragon secures EUR €585 million to fund global growth & tech

Paragon secures EUR €585 million refinancing to fund global expansion and advance AI and cloud technologies, targeting new markets and growth.

By Sean Mitchell • 3 min read • Wed, 3rd Dec 2025
DAS Fire appoints new leaders to drive UK & Ireland growth
Hyperscale

DAS Fire appoints new leaders to drive UK & Ireland growth

DAS Fire appoints David Parry as Managing Director and Paul Darke as Executive Director to boost UK and Ireland growth in data centre fire safety.

By Melvin Hipolito • 3 min read • Wed, 3rd Dec 2025
Gradium secures USD $70 million to launch AI voice platform
Large Language Models

Gradium secures USD $70 million to launch AI voice platform

Paris-based Gradium raises USD $70 million to launch an AI voice platform offering expressive, low-latency, multilingual voice interactions for enterprises and developers.

By Melania Watson • 2 min read • Wed, 3rd Dec 2025
Accenture & OpenAI partner to accelerate enterprise AI rollout
Digital Transformation

Accenture & OpenAI partner to accelerate enterprise AI rollout

Accenture partners with OpenAI to provide ChatGPT Enterprise to its workforce, boosting AI adoption and accelerating business transformation across industries.

By Sean Mitchell • 3 min read • Tue, 2nd Dec 2025

Stories from Other Regions

Customer service stories

AI-powered agent cuts analysis time by 80% at One New Zealand
Digital Transformation

AI-powered agent cuts analysis time by 80% at One New Zealand

One New Zealand's AI-powered Network Concierge cuts network complaint analysis time by 80%, speeding up resolutions and improving service during outages.

By Sean Mitchell • 3 min read • Fri, 5th Dec 2025
UK marketers reduce agency contact as AI transforms workflows
Partner Programmes

UK marketers reduce agency contact as AI transforms workflows

Nearly half of UK marketers contact their agencies less than weekly as AI reshapes workflows, boosting efficiency but challenging traditional agency roles.

By Sean Mitchell • 3 min read • Fri, 5th Dec 2025
Optima secures fresh investment from GCP to boost UK & EU AI growth
Data Analytics

Optima secures fresh investment from GCP to boost UK & EU AI growth

Edinburgh-based AI consultancy Optima Partners has secured fresh investment from Growth Capital Partners to expand its UK and European operations.

By Kaleah Salmon • 4 min read • Thu, 4th Dec 2025
UK shoppers want AI for delivery but not to replace people
Customer Experience

UK shoppers want AI for delivery but not to replace people

UK shoppers favour AI for delivery tracking and returns but insist it should support, not replace, human customer service roles in retail.

By Shannon Williams • 3 min read • Thu, 4th Dec 2025
What Black Friday revealed about retail's customer service challenges
Digital Transformation

What Black Friday revealed about retail's customer service challenges

Black Friday exposed how rising demand strains UK retailers' customer service, revealing challenges caused by complex systems and ageing processes.

By Simon Hayward • 5 min read • Thu, 4th Dec 2025
Huawei Cloud leads AI shift in Singapore with new alliance launch
Data Analytics

Huawei Cloud leads AI shift in Singapore with new alliance launch

Huawei Cloud launches AI Pioneer Partner Ecosystem Alliance in Singapore to boost practical AI adoption across industries with new infrastructure and partnerships.

By Sean Mitchell • 4 min read • Wed, 3rd Dec 2025
New Zealand Police cuts case times to hours with automation
Data Analytics

New Zealand Police cuts case times to hours with automation

New Zealand Police has cut case processing times from two weeks to under four hours using Appian's automation platform, enhancing efficiency and service.

By Sean Mitchell • 3 min read • Tue, 2nd Dec 2025
One NZ speeds up network repairs with Amazon Bedrock powered AI
Network Infrastructure

One NZ speeds up network repairs with Amazon Bedrock powered AI

One NZ uses Amazon Bedrock-powered AI to speed network repairs, cutting analysis time by 80% and improving response during outages and storms.

By Sean Mitchell • 3 min read • Tue, 2nd Dec 2025
UK SMEs turn to fast-track finance as Black Friday demand surges
Marketing Technologies

UK SMEs turn to fast-track finance as Black Friday demand surges

UK SMEs are increasingly using fast-track finance to meet surging Black Friday demand, with applications rising nearly a third ahead of the festive season.

By Shannon Williams • 3 min read • Fri, 28th Nov 2025