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Australian Stories

Customer service stories

RingCentral to bring AI workforce management tools to RingCX
Unified Communications

RingCentral to bring AI workforce management tools to RingCX

RingCentral will launch AI-enabled workforce management tools for its RingCX platform in Australia by year-end following its CommunityWFM acquisition.

By Catherine Knowles • 4 min read • Fri, 12th Sep 2025

Global Stories

Customer service stories

Adyen & LVMH unify payments to enhance luxury customer journey
Fintech

Adyen & LVMH unify payments to enhance luxury customer journey

Adyen is unifying payment systems across nearly 50 LVMH Maisons to enhance luxury customer experiences in over 1,000 stores globally.

By Melvin Hipolito • 3 min read • Thu, 18th Sep 2025
Gen Z demands instant service & social shopping from retailers
Customer Experience

Gen Z demands instant service & social shopping from retailers

Gen Z demands instant replies within 15 minutes and prefers social shopping on apps like Instagram and TikTok, pushing retailers to adopt AI and automation.

By Kaleah Salmon • 4 min read • Thu, 18th Sep 2025
Samsung expands remote appliance service to 122 countries worldwide
Customer Experience

Samsung expands remote appliance service to 122 countries worldwide

Samsung has rolled out its Home Appliances Remote Management service to 122 countries, supporting 17 languages for smarter, remote appliance care.

By Melvin Hipolito • 3 min read • Wed, 17th Sep 2025
Calabrio launches AI-driven workforce solution for contact centres
Generative AI

Calabrio launches AI-driven workforce solution for contact centres

Calabrio unveils Workforce Intelligence, an AI-powered platform enhancing contact centre operations with real-time adaptability and improved agent performance.

By Melvin Hipolito • 3 min read • Tue, 16th Sep 2025
FourKites wins top usability award for AI-powered supply chain
Network Infrastructure

FourKites wins top usability award for AI-powered supply chain

FourKites has earned the second-highest usability ranking in the Nucleus Research 2025 Control Tower Value Matrix for its AI-powered supply chain platform.

By Catherine Knowles • 4 min read • Fri, 12th Sep 2025
Q4 appoints Lewis Black as CEO & founder Darrell Heaps as Chairman
Artificial Intelligence

Q4 appoints Lewis Black as CEO & founder Darrell Heaps as Chairman

Q4 appoints Lewis Black as CEO, with founder Darrell Heaps becoming Chairman to focus on AI strategy amid rapid growth in AI-driven investor relations.

By Jed Nykolle Harme • 4 min read • Fri, 12th Sep 2025
NiCE named leader in 2025 Gartner Magic Quadrant for CCaaS
Unified Communications

NiCE named leader in 2025 Gartner Magic Quadrant for CCaaS

NiCE has topped the 2025 Gartner Magic Quadrant for CCaaS, leading in both Ability to Execute and Completeness of Vision for the first time.

By Jed Nykolle Harme • 3 min read • Thu, 11th Sep 2025
Superdry streamlines global retail operations with AI platform
Digital Transformation

Superdry streamlines global retail operations with AI platform

Superdry has upgraded its global retail operations with Cegid's AI platform to boost efficiency, cut admin, and support staff across its UK, European and US stores.

By Kaleah Salmon • 3 min read • Tue, 9th Sep 2025
NiCE completes Cognigy deal to boost global AI customer experience
Unified Communications

NiCE completes Cognigy deal to boost global AI customer experience

NiCE has acquired Cognigy, merging their AI to enhance global customer experience platforms with advanced conversational and agentic AI technology.

By Melvin Hipolito • 3 min read • Tue, 9th Sep 2025
Australian consumers wary of AI, prefer human service touch
Digital Transformation

Australian consumers wary of AI, prefer human service touch

Research reveals Australian consumers prefer human customer service, with only 28% comfortable engaging with AI-powered support, citing trust and accuracy concerns.

By Melvin Hipolito • 4 min read • Tue, 9th Sep 2025
Superdry boosts operational efficiency with AI retail platform
Digital Transformation

Superdry boosts operational efficiency with AI retail platform

Superdry has adopted Cegid's AI-powered retail platform to boost operational efficiency and streamline communication across its global stores.

By Kaleah Salmon • 3 min read • Mon, 8th Sep 2025
APRA AMCOS updates music licensing with Microsoft Dynamics 365
Customer Relationship Management

APRA AMCOS updates music licensing with Microsoft Dynamics 365

APRA AMCOS partners with EY and Microsoft to launch Dynamics 365, streamlining music licensing across Australia and New Zealand for 124,000 creators.

By Shannon Williams • 3 min read • Sun, 7th Sep 2025
Accor selects Oracle OPERA Cloud to unify global hotel systems
Customer service

Accor selects Oracle OPERA Cloud to unify global hotel systems

Accor chooses Oracle's OPERA Cloud to unify hotel management globally, enhancing guest experience and streamlining operations across 110+ countries.

By Melania Watson • 3 min read • Fri, 5th Sep 2025

Stories from Other Regions

Customer service stories

Spreetail unveils Promise Pro to speed up large item deliveries
Customer Experience

Spreetail unveils Promise Pro to speed up large item deliveries

Spreetail launches Promise Pro, using smart routing to speed up large item deliveries with real-time updates and swift shipping promises across platforms.

By Catherine Knowles • 3 min read • Fri, 12th Sep 2025
Cegid named leader in 2025 IDC report for fashion retail mPOS
Digital Transformation

Cegid named leader in 2025 IDC report for fashion retail mPOS

Cegid has been named a leader in the 2025 IDC MarketScape for fashion retail mPOS, praised for its AI-driven, omni-channel mobile point-of-sale solutions.

By Kaleah Salmon • 3 min read • Mon, 8th Sep 2025
8x8 Fast Pay launches to ease tenant rent & council workloads
Unified Communications

8x8 Fast Pay launches to ease tenant rent & council workloads

8x8 Fast Pay launches across the UK to simplify rent payments and ease council workloads with secure, flexible digital support for tenants under financial strain.

By Shannon Williams • 3 min read • Sun, 7th Sep 2025