Customer Support stories - Page 11
Fergus appoints Hugh Walker as Head of Customer Experience
Tue, 26th Aug 2025
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cx
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martech
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financial systems
Fergus has appointed Hugh Walker as Head of Customer Experience to lead customer teams and enhance its job management software platform globally.
Klearcom automates global number testing for United World Telecom
Mon, 25th Aug 2025
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cx
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martech
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customer service
Klearcom's AI-powered platform now automates United World Telecom's global number testing, boosting service reliability across 100+ countries and time zones.
Australian SMEs rush into AI adoption without clear strategies
Wed, 20th Aug 2025
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digital transformation
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hcm
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partner programmes
Most Australian SMEs adopt AI tools without strategies, risking missed growth opportunities despite urgent investments and competitive pressures.
Agoda launches AI chatbot to boost instant answers for travellers
Sat, 16th Aug 2025
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cx
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martech
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travel apps
Agoda introduces the AI-powered Property AMA Bot to provide travellers with instant, accurate hotel information across all its platforms, enhancing booking ease.
Why a confidence-inspiring contact centre is one of your organisation's greatest assets
Fri, 15th Aug 2025
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uc
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digital transformation
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mfa
A responsive, seamless contact centre is vital for Australian firms to rebuild customer trust amid rising cyber threats, says Kore.ai's Paul Rilstone.
Xsolla launches Unity SDK to boost direct game monetisation
Fri, 15th Aug 2025
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cx
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martech
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payment technologies
Xsolla has launched a new Unity SDK to help developers monetise games directly, with cross-platform support and over 1,000 payment methods worldwide.
Aussies fed up with customer service bots, survey finds
Thu, 14th Aug 2025
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cx
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martech
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data privacy
More than half of Australians are frustrated with customer service bots and may stop buying from brands that fail to resolve their issues quickly and effectively.
NiCE, Salesforce deepen AI partnership for unified service
Wed, 13th Aug 2025
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crm
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uc
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cx
NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.
Why AI is key to match shifting customer expectations in Retail sector
Wed, 13th Aug 2025
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digital transformation
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cx
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martech
Australian retailers must harness AI and emotional intelligence to meet fast-changing Gen Z and millennial expectations for seamless, personalised shopping.
Why your platform engineering strategy needs a communications upgrade
Fri, 8th Aug 2025
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digital transformation
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application security
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devsecops
Nearly half of digital projects fail to meet goals, often due to poor communication; upgrading platform engineering messaging boosts adoption and impact.
8x8 reports surge in AI-powered CX adoption & unveils new tools
Thu, 7th Aug 2025
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uc
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devops
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digital transformation
8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.
Older Australians drive retail with demand for personal touch
Thu, 7th Aug 2025
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cx
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martech
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cybersecurity
Older Australians, buoyed by financial security, drive retail growth with a preference for personalised service, quieter stores, and tech support in Australia.
Metaforms raises USD $9m to revolutionise market research
Fri, 1st Aug 2025
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rpa
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erp
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ai
Metaforms, a San Francisco AI startup, has raised USD $9 million to enhance market research efficiency with innovative AI automation tools.
Datadog appoints Roz Gregory as Regional Vice President in ANZ
Thu, 31st Jul 2025
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edutech
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siem
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digital transformation
Datadog has named Roz Gregory as Regional Vice President for Australia and New Zealand, aiming to boost enterprise growth and customer support.
Exclusive: Optus' Jesse Arundell on what Expert AI means for frontline staff
Wed, 30th Jul 2025
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cx
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martech
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genai
Optus has launched Expert AI, an AI platform that assists frontline staff in real time to improve customer service and resolve queries faster.
Optus launches Expert AI to boost frontline customer service
Wed, 30th Jul 2025
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cx
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martech
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genai
Optus has introduced Expert AI, powered by Google Cloud, to assist frontline staff and enhance customer service with real-time insights and faster resolution.
Exclusive: Avetta boosts APAC expansion with brand new Sydney office
Wed, 30th Jul 2025
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supply chain
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healthtech
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clean technologies
Avetta expands its Asia-Pacific footprint with new Sydney and upgraded Newcastle offices, boosting local support and tech integration amid rising safety demands.
ServiceNow launches agentic AI management amid spending decline
Tue, 29th Jul 2025
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digital transformation
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ai
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ai ethics & governance
ServiceNow launches agentic AI management in Asia Pacific as AI spending dips, aiming to better integrate human workers and AI agents for improved business outcomes.
NetSuite adds AI translation to workflows for seamless teamwork
Fri, 25th Jul 2025
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rpa
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erp
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genai
NetSuite's new Text Enhance Translate uses AI to instantly translate over 20 languages within workflows, boosting global team collaboration and efficiency.
Sydney teen's Celvoir agency offers bespoke web design boost
Fri, 25th Jul 2025
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martech
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marketing
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smb
Sydney teen Liam Newby's Celvoir agency offers bespoke web design with no upfront costs, boosting brands' online success through tailored digital solutions.