Customer Support stories - Page 12

Pipe has launched four AI agents to speed up small business funding, automating fraud checks and payments to cut decision times from weeks to minutes.

Young Australians prioritise cautious online spending by favouring debit cards and demanding value, shaping evolving payment and delivery preferences in eCommerce.

OpenText launches Cloud Editions 25.3, featuring AI-powered tools and enhanced cybersecurity to boost enterprise information management and regulatory compliance.

Publicis Sapient has launched its AI-powered Multi-Agentic Platform for Customer Services on AWS Marketplace to boost customer service efficiency and scalability.

Financial firms widely adopt generative AI beyond chatbots, enhancing fraud detection and cybersecurity despite concerns over skills and security risks.

Brainfish has raised USD $6.4m to expand its AI-powered customer support technology, establish a US HQ, and grow its global market presence.

Optus cuts prices on new Business nbn plans, adding faster speeds, 4G backup, and bundle discounts to support small businesses and simplify consumer choices.

Manhattan Associates enhances its Active Omni platform with AI to speed up customer service and support Tap to Pay via iPhone in stores across retail settings.

Qantas confirms data breach affecting six million customers, raising concerns over cybersecurity in aviation and prompting urgent crisis response measures.

AI agents are transforming business and cybersecurity by automating tasks, reducing response times, and enhancing threat detection with human oversight.

Agentic AI is boosting productivity and innovation across Australia, helping firms tackle skills shortages and accelerate development in multiple sectors.

Exclusive: Zendesk's Chris Donato says AI now drives customer loyalty, urging firms to adopt 'human-centric AI' or risk falling behind in CX.

Recent mergers in MarTech signal the end of standalone CDPs, as companies focus on unified customer data platforms for seamless experiences.

NiCE launches CXone Mpower Agents, AI-driven tools designed to automate and streamline customer service across front, middle, and back-office operations.

Australian businesses benefit from AI-driven customer engagement, yet 66% of consumers express exhaustion and seek greater trust and control over AI interactions.

Kore.ai and TeKnowledge have partnered to help enterprises scale AI adoption beyond pilots, enhancing customer service and business operations globally.

In 2025, AI will revolutionise customer experience, with 86% of US consumers recognising its value and a shift towards faster, digital-first service.

Freshworks launches Freddy AI Agent Studio, enabling businesses to deploy autonomous AI agents for faster, no-code customer and IT support solutions.

Skillsoft partners with Salesforce to launch AI-powered training within its platform, aiming to close skill gaps in customer support teams and enhance service quality.

Global happiness falls to 58% in 2025, yet customer service satisfaction rises, boosted by growing trust in AI-powered support worldwide.