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Australian Stories

Customers stories

Buildkite Welcomes Dr Michelle Deaker as Board Member
Data Analytics

Buildkite Welcomes Dr Michelle Deaker as Board Member

Leading software dev company Buildkite announced new board members including Dr. Michelle Deaker, founding partner of OneVentures.

By Sean Mitchell • 3 min read • Fri, 24th Mar 2023
Australia's telcos maintain record-low complaint rates
Unified Communications

Australia's telcos maintain record-low complaint rates

Australia's telcos have maintained record-low complaint rates, according to the latest Complaints-in-Context Report released by the Communications Alliance.

By Gaurav Sharma • 3 min read • Tue, 14th Feb 2023
FYI has appointed a new Chief Operating Officer
Human Capital Management

FYI has appointed a new Chief Operating Officer

FYI, the document management platform, has hired former Frisk COO, David McKay as its new COO, to oversee general operations and growth ambitions.

By Zach Thompson • 1 min read • Tue, 7th Feb 2023

Global Stories

Customers stories

Talent appoints Meagan Jeffery as Global CIO
Digital Transformation

Talent appoints Meagan Jeffery as Global CIO

Talent appoints Meagan Jeffery as Global Chief Information Officer to lead the revamp of technology function and support the company's growth objectives.

By Sean Mitchell • 3 min read • Wed, 22nd Mar 2023
Workday appoints Paul Henaghan as President of APJ
Data Analytics

Workday appoints Paul Henaghan as President of APJ

Workday appoints Paul Henaghan as president of Asia Pacific and Japan, as the enterprise SaaS applications vendor looks to expand its footprint.

By Staff Writer • 3 min read • Tue, 7th Mar 2023
Leading Edge Data Centres appoints Matt Holden as COO
Cloud Services

Leading Edge Data Centres appoints Matt Holden as COO

Matt Holden joins Leading Edge Data Centres (LEDC) as COO to drive growth in edge data centre ecosystem, expanding channel partners and customers.

By Oliver Stewart • 2 min read • Wed, 1st Mar 2023
Adobe reveals findings from its latest Digital Trends Report
Data Analytics

Adobe reveals findings from its latest Digital Trends Report

Leading brands are prioritising investments in content creation capabilities and workflows, according to Adobe's 2023 Digital Trends Report.

By Catherine Knowles • 4 min read • Wed, 1st Mar 2023
Freshworks appoints Sandie Overtveld as Senior VP for APJ & MEA
Digital Transformation

Freshworks appoints Sandie Overtveld as Senior VP for APJ & MEA

Freshworks appoints Sandie Overtveld as SVP for Asia-Pacific, Japan, Middle East, and Africa markets to oversee growth efforts in these regions.

By Sean Mitchell • 2 min read • Mon, 20th Feb 2023
Macquarie Telecom appoints Marika Fiorini as Chief Customer Officer
Unified Communications

Macquarie Telecom appoints Marika Fiorini as Chief Customer Officer

Australian telco Macquarie Telecom appoints Marika Fiorini as Chief Customer Officer to drive business growth and foster internal career development.

By Sean Mitchell • 2 min read • Mon, 20th Feb 2023
Businesses failing to deliver positive chatbot experiences
Unified Communications

Businesses failing to deliver positive chatbot experiences

Research shows six in ten consumers interacted with a brand via chatbot in the last six months – 24% more than those who picked up the phone.

By Shannon Williams • 4 min read • Thu, 9th Feb 2023
Okta study reveals top threats to digital identities
Cybersecurity

Okta study reveals top threats to digital identities

Okta's State of Secure Identity Report reveals a rise in fraudulent registration and credential stuffing attacks in the APAC region.

By Catherine Knowles • 4 min read • Fri, 3rd Feb 2023
OpenText completes acquisition of Micro Focus, looks ahead to 2023
Partner Programmes

OpenText completes acquisition of Micro Focus, looks ahead to 2023

OpenText has completed its acquisition of Micro Focus, aiming to assist organisations in accelerating their digital transformation.

By Catherine Knowles • 3 min read • Thu, 2nd Feb 2023
Zoom Virtual Agent launched to assist customers and employees
Data Analytics

Zoom Virtual Agent launched to assist customers and employees

Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.

By Catherine Knowles • 4 min read • Fri, 27th Jan 2023
Immersive CX is the new way to win and keep customers
Customer Experience

Immersive CX is the new way to win and keep customers

Latest Zendesk research signals a dramatic shift in expectations, with over two-thirds of Australian business leaders rethinking the entire customer experience.

By Gaurav Sharma • 6 min read • Fri, 20th Jan 2023
Snowplow acquires Sydney-based Poplin Data, extends global customer base
Customers

Snowplow acquires Sydney-based Poplin Data, extends global customer base

Snowplow has announced the acquisition of Poplin Data, Snowplow's exclusive integration and enablement partner in Australia and New Zealand.

By Catherine Knowles • 3 min read • Fri, 13th Jan 2023
Zai appoints Jose Barroso as General Manager for ANZ
Customers

Zai appoints Jose Barroso as General Manager for ANZ

Zai appoints Jose Barroso as new General Manager for ANZ ahead of PayTo launch, bringing over a decade of sales & management experience to the role.

By Zach Thompson • 2 min read • Fri, 9th Dec 2022

Stories from Other Regions

Customers stories

Beyond digital transformation: Why connected enterprises will always win more customers
Digital Transformation

Beyond digital transformation: Why connected enterprises will always win more customers

While the digital enterprise has undoubtedly come a long way, it's still tied down with siloed functions, legacy processes, and poor data visibility.

By Sateesh Seetharamiah • 6 min read • Thu, 9th Mar 2023