CFOtech Australia - Technology news for CFOs & financial decision-makers

Daniel Harding stories

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Why the Government should encourage contact centres to call Australia home
Fri, 7th May 2021
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crm
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contact centre
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martech
Locally based contact centres are good for the country and better for business, writes MaxContact director of operations for Australia Daniel Harding.
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MaxContact integrates contact centre solution with Microsoft Teams
Wed, 24th Mar 2021
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crm
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uc
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microsoft
According to MaxContact’s Australian operations director Daniel Harding, the aim is to offer a rich and integrated communications experience.
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MaxContact integrates Avoira speech analytics into contact centre solution
Mon, 22nd Mar 2021
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uc
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contact centre
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crm
MaxContact is partnering with Avoira to integrate speech analytics software into its contact centre solution, enhancing customer experiences.
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Five contact centre planning mistakes and how to avoid them
Thu, 11th Feb 2021
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bi
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big data
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crm
Is upgrading your contact centre on the agenda for 2021? Here are five common mistakes to avoid for a successful transformation.
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How to optimise contact centres for 2021 and beyond
Mon, 30th Nov 2020
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cloud services
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crm
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contact centre
2020 has been a challenging year for businesses worldwide. As we approach 2021, here are four key areas for contact centre optimization.
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OpenIQ brings MaxContact contact centre solution to Oz
Mon, 21st Sep 2020
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contact centre
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crm
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martech
The combination will help Australian telephony vendors and resellers make an easy and cost-effective transition to cloud telephony.
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MaxContact expands Aus channel presence with new MSP
Mon, 17th Aug 2020
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contact centre
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managed services
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crm
The appointment of CommsChannel enables it to extend the provision of sales, service and support for the range of MaxContact solutions.
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It’s not in the post: How an SMS document platform can streamline the contact centre
Fri, 7th Aug 2020
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contact centre
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cx
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martech
COVID-19 spotlights contact centres' value; SMS over post saves firms time and money.
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Video: 10 Minute IT Jams – Who is MaxContact?
Mon, 20th Jul 2020
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cloud services
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crm
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contact centre
MaxContact, the specialist provider of contact centre solutions, discusses the role of the contact centre in the modern cloud environment.
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How to implement a cloud contact centre that boosts efficiency & customer experience
Mon, 1st Jun 2020
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contact centre
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digital transformation
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crm
If you're considering an overhaul of your contact centre, a strategic approach and meticulous planning will help you get maximum return on your investment.
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Improving contact centre performance during times of peak demand
Mon, 13th Apr 2020
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bi
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big data
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crm
Surge in calls overwhelms bank centres amidst financial concerns.