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Daniel Harding stories

{ "introduction": "

Daniel Harding is a prolific writer with a keen interest in enhancing the performance and efficiency of contact centres. Through his insightful columns, Harding delves into various strategies and technologies that can support businesses in navigating peak demand periods, as highlighted in his piece on improving contact centre performance.

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Harding also provides forward-looking advice on how to optimise contact centres for 2021 and beyond, drawing from the challenges businesses faced in 2020. His expertise extends to advocating for the localisation of contact centres, particularly in Australia, where he sees clear benefits for both the economy and business operations.

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In addition to his thought leadership on strategic enhancements, Harding covers significant developments in the industry, such as MaxContact's expansion and integration of advanced solutions like speech analytics and integration with Microsoft Teams. His articles serve as a valuable resource for industry professionals looking to implement cutting-edge technologies and improve customer experiences through cloud-based contact centre solutions.

" }
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Why the Government should encourage contact centres to call Australia home
Fri, 7th May 2021
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Locally based contact centres are good for the country and better for business, writes MaxContact director of operations for Australia Daniel Harding.
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MaxContact integrates contact centre solution with Microsoft Teams
Wed, 24th Mar 2021
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martech
According to MaxContact’s Australian operations director Daniel Harding, the aim is to offer a rich and integrated communications experience.
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MaxContact integrates Avoira speech analytics into contact centre solution
Mon, 22nd Mar 2021
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MaxContact is partnering with Avoira to integrate speech analytics software into its contact centre solution, enhancing customer experiences.
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Five contact centre planning mistakes and how to avoid them
Thu, 11th Feb 2021
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devops
Is upgrading your contact centre on the agenda for 2021? Here are five common mistakes to avoid for a successful transformation.
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How to optimise contact centres for 2021 and beyond
Mon, 30th Nov 2020
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martech
2020 has been a challenging year for businesses worldwide. As we approach 2021, here are four key areas for contact centre optimization.
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OpenIQ brings MaxContact contact centre solution to Oz
Mon, 21st Sep 2020
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uc
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martech
The combination will help Australian telephony vendors and resellers make an easy and cost-effective transition to cloud telephony.
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MaxContact expands Aus channel presence with new MSP
Mon, 17th Aug 2020
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crm
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martech
The appointment of CommsChannel enables it to extend the provision of sales, service and support for the range of MaxContact solutions.
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It’s not in the post: How an SMS document platform can streamline the contact centre
Fri, 7th Aug 2020
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martech
Switching from traditional mail to an SMS document platform can save contact centres time and money, cutting costs by as much as AUD $275,000 monthly.
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Video: 10 Minute IT Jams – Who is MaxContact?
Mon, 20th Jul 2020
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martech
MaxContact, the specialist provider of contact centre solutions, discusses the role of the contact centre in the modern cloud environment.
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How to implement a cloud contact centre that boosts efficiency & customer experience
Mon, 1st Jun 2020
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uc
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crm
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digital transformation
If you're considering an overhaul of your contact centre, a strategic approach and meticulous planning will help you get maximum return on your investment.
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Improving contact centre performance during times of peak demand
Mon, 13th Apr 2020
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data analytics
As virus-related uncertainty spreads, financial firms face surging calls to contact centres. Enhancing efficiency is vital to maintaining customer satisfaction.