Daniel Harding stories
Why the Government should encourage contact centres to call Australia home
Locally based contact centres are good for the country and better for business, writes MaxContact director of operations for Australia Daniel Harding.
MaxContact integrates contact centre solution with Microsoft Teams
According to MaxContact’s Australian operations director Daniel Harding, the aim is to offer a rich and integrated communications experience.
MaxContact integrates Avoira speech analytics into contact centre solution
MaxContact is partnering with Avoira to integrate speech analytics software into its contact centre solution, enhancing customer experiences.
Five contact centre planning mistakes and how to avoid them
Is upgrading your contact centre on the agenda for 2021? Here are five common mistakes to avoid for a successful transformation.
How to optimise contact centres for 2021 and beyond
2020 has been a challenging year for businesses worldwide. As we approach 2021, here are four key areas for contact centre optimization.
OpenIQ brings MaxContact contact centre solution to Oz
The combination will help Australian telephony vendors and resellers make an easy and cost-effective transition to cloud telephony.
MaxContact expands Aus channel presence with new MSP
The appointment of CommsChannel enables it to extend the provision of sales, service and support for the range of MaxContact solutions.
It’s not in the post: How an SMS document platform can streamline the contact centre
COVID-19 spotlights contact centres' value; SMS over post saves firms time and money.
Video: 10 Minute IT Jams – Who is MaxContact?
MaxContact, the specialist provider of contact centre solutions, discusses the role of the contact centre in the modern cloud environment.
How to implement a cloud contact centre that boosts efficiency & customer experience
If you're considering an overhaul of your contact centre, a strategic approach and meticulous planning will help you get maximum return on your investment.
Improving contact centre performance during times of peak demand
Surge in calls overwhelms bank centres amidst financial concerns.