David Coghill stories

David Coghill, a discerning writer with a keen interest in the interplay between technology and business, offers insightful analyses on how companies harness tech advancements to bolster customer relationships and revenue. In his examination of Twilio's annual customer engagement report, Coghill delves into the pivotal role of investment in customer engagement, demonstrating how it not only enhances brand resilience but also significantly propels revenue growth and customer loyalty.