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Digital Engagement Stories - Page 6

Australian Stories

Digital Engagement stories

Edith Cowan University implements Boomi AtomSphere
Microsoft

Edith Cowan University implements Boomi AtomSphere

Edith Cowan University is using the Boomi AtomSphere Platform to improve data access and online engagement for staff and students.

By Zach Thompson • 3 min read • Tue, 1st Nov 2022
SMBs getting better at digital engagement - Deloitte
Deloitte

SMBs getting better at digital engagement - Deloitte

Australia's small businesses are excelling in digital engagement, with 55% reaching high or advanced levels, up from 39% in 2017, Deloitte reports.

By Staff Writer • 3 min read • Mon, 12th Aug 2019

Global Stories

Digital Engagement stories

NICE acquires LiveVox, bolstering customer experience with AI integration
Customer Experience

NICE acquires LiveVox, bolstering customer experience with AI integration

NICE is set to acquire LiveVox, enhancing its CX services with integrated AI and proactive outreach capabilities.

By Sean Mitchell • 2 min read • Thu, 5th Oct 2023
Adobe unveils world's first content supply chain solution
Customer Experience

Adobe unveils world's first content supply chain solution

Connecting Adobe Experience Cloud with Adobe Creative Cloud, the end-to-end solution, empowers brands to plan, produce, and deliver more content in less time.

By Gaurav Sharma • 4 min read • Thu, 23rd Mar 2023
Engaging technologies key to successful hybrid work environment
Marketing Technologies

Engaging technologies key to successful hybrid work environment

Adobe's Future of Time Report 2022 shows that engaging technologies are key to a successful hybrid work environment.

By Ryan Morris-Reade • 4 min read • Thu, 7th Apr 2022
COVID-19 era sees consumers calling for dynamic digital experiences
Unified Communications

COVID-19 era sees consumers calling for dynamic digital experiences

Half of consumers have increased their digital engagement with businesses during the pandemic, with video chat preference surging 300%, says Vonage research.

By Catherine Knowles • 4 min read • Tue, 16th Nov 2021
Video: 10 Minute IT Jams - An update with Enlighten Designs
Unified Communications

Video: 10 Minute IT Jams - An update with Enlighten Designs

Enlighten Designs GM, Alan Grainer, talks about the company's recent collaboration with Microsoft in TechDay's 10 Minute IT Jams.

By Nick Forrester • 6 min read • Fri, 22nd Oct 2021
Digital experience can make or break brand relationships with customers
Apps

Digital experience can make or break brand relationships with customers

Pandemic spikes digital service reliance; brands warned—flawless app experience now crucial for consumer loyalty.

By Staff Writer • 2 min read • Fri, 23rd Jul 2021
Video: 10 Minute IT Jams - Who is Enlighten Designs?
Customer Relationship Management

Video: 10 Minute IT Jams - Who is Enlighten Designs?

Enlighten Designs CEO Damon Kelly discusses the company's business journey and vision for the future of web design in TechDay interview. #webdesign.

By Nick Forrester • 6 min read • Fri, 25th Sep 2020
'Old tech' may be holding back businesses & employees during COVID-19
Digital Engagement

'Old tech' may be holding back businesses & employees during COVID-19

92% of execs stress engagement, yet only 66% see 'highly engaged' staff, finds Harvard study on workforce loyalty.

By Sara Barker • 3 min read • Mon, 31st Aug 2020
Webinar: The role of technology in making (or breaking) employee engagement
Digital Engagement

Webinar: The role of technology in making (or breaking) employee engagement

Employee engagement equals better productivity, loyalty, and customer satisfaction – and it's critical to an organisation's success.

By Sara Barker • 3 min read • Wed, 22nd Jul 2020
Why humanising the customer experience is key to business success
Customer Relationship Management

Why humanising the customer experience is key to business success

Retailers in Australia must focus on delivering exceptional customer experiences in order to succeed in the competitive market.

By Staff Writer • 3 min read • Tue, 30th Apr 2019
Gartner's four musts for digital customer service
Customer Relationship Management

Gartner's four musts for digital customer service

Digital technologies and growing customer expectations mean service leaders must get the digital experience right, according to Gartner.

By Ben Moore • 3 min read • Wed, 13th Feb 2019
Why governments should invest in citizen engagement platforms
Government

Why governments should invest in citizen engagement platforms

The Australian government is urged to invest in Citizen Engagement Platforms to close the digital gap, improve public trust, and streamline services.

By Leigh Brady • 4 min read • Mon, 20th Aug 2018
Aussie software insights firm scores lucrative deal with Brazilian shopping centre group
Data Analytics

Aussie software insights firm scores lucrative deal with Brazilian shopping centre group

Australian software insights company Skyfii has scored a five-year contract with a Brazilian shopping centre group.

By Sara Barker • 2 min read • Tue, 31st Jan 2017
The six steps to discovering the X factors in the employee experience
Digital Engagement

The six steps to discovering the X factors in the employee experience

Collecting feedback from employees at every stage of their interaction with the business can show the employee experience.

By Sara Barker • 3 min read • Thu, 20th Oct 2016
Is virtual reality ruining our society?
AR, VR & Metaverse

Is virtual reality ruining our society?

Virtual Reality: Innovative or isolative? Debating if technological convenience may erode societal value in face-to-face interactions.

By Sean Mitchell • 2 min read • Wed, 17th Aug 2016
Exclusive: Qlik's Sharryn Napier talks employee empowerment through data analytics
Data Analytics

Exclusive: Qlik's Sharryn Napier talks employee empowerment through data analytics

Qlik's Sharryn Napier says companies need to promote data literacy in the workplace to keep up with technology.

By Sara Barker • 4 min read • Wed, 17th Aug 2016