CFOtech Australia - Technology news for CFOs & financial decision-makers

Genesys stories

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AWS unveils new serverless innovations for enhanced data management
4 days ago
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digital transformation
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aws
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ai
Amazon Web Services has rolled out three new serverless innovations for superior data management, promising simpler and faster scalability.
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Genesys Cloud CX grows revenue over 50% year-over-year
Tue, 5th Sep 2023
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cx
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genesys
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financial results
Genesys was also recognised as a Leader in the 2023 Gartner Magic Quadrant for Contact Center as a Service, positioned highest for ability to execute.
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Genesys unveils strategic collaboration agreement with AWS
Thu, 12th Jan 2023
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cloud services
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aws
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genesys
The partnership aims to empower organisations to accelerate their digital transformation and cloud customer experience strategies.
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Genesys named cloud contact centre leader by Frost & Sullivan
Wed, 30th Nov 2022
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cloud services
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contact centre
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cx
Genesys ranked highest in innovation and growth for its artificial intelligence (AI) and digital capabilities to improve both CX and EX.
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Spark migrates to Genesys Cloud CX contact centre platform
Mon, 17th Oct 2022
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cloud services
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contact centre
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cx
Spark wanted its contact centre technology to support its vision for customer service: frontline teams able to shift to where demand is most significant.
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Genesys optimises customer journeys with new solution
Thu, 16th Jun 2022
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bi
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big data
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crm
Genesys is expanding its existing orchestration capabilities with deeper customer journey analytics in order to enable businesses to be more people-centric.
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Frost & Sullivan recognises Genesys as leader in new reports
Mon, 23rd May 2022
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bi
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cloud services
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big data
Frost & Sullivan has recognised Genesys as a leader in the cloud contact centre market for its robust cloud and digital capabilities.
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8x8 and Genesys partner with product integration for CX
Thu, 14th Apr 2022
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crm
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contact centre
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cloud services
Unified cloud communications platform Campell and Genesys have announced a product integration of 8x8 Work with Genesys Cloud CX.
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8x8 and Genesys collaborate on customer service solution
Wed, 13th Apr 2022
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crm
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cloud services
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contact centre
With the new integration, organisations can align agents and the appropriate subject matter experts to collaborate for better customer outcomes.
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Study reveals the new standard for customer experience
Fri, 18th Mar 2022
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contact centre
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crm
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cx
According to the study, 81% of organisations believe being able to measure CX along key points of the customer journey is important to their business strategy.
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Genesys raises $580 million in funding at $21 billion valuation
Thu, 9th Dec 2021
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contact centre
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crm
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digital transformation
Genesys has announced a $580 million round of funding to accelerate the company's leadership in the Experience as a Service market globally.
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Businesses prioritise friendliness over function in CX journey - Genesys report
Tue, 30th Nov 2021
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crm
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contact centre
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cx
58% of consumers believe it is important that businesses are quick to respond. However, only 41% of businesses actually prioritise quick responses.
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Genesys and Google Cloud extend partnership, build future of digital customer service
Tue, 16th Nov 2021
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crm
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bi
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cloud services
Genesys and Google Cloud have expanded their partnership to connect customer support and experiences in a digital world.
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Genesys looks to humanise customer experiences with latest release
Fri, 8th Oct 2021
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contact centre
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crm
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cx
Genesys launches eLearning program BeyondCX to help contact centre staff improve empathy skills and deliver personalised experiences.
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Genesys G-Summit South Asia 2021: Taking CX to the next level
Mon, 16th Aug 2021
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contact centre
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crm
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cx
Genesys G-Summit South Asia 2021 is a two-day virtual event focused on delivering personalised and empathetic customer experiences. Register now!.
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Genesys integrates AI into the Cloud CX contact centre platform
Thu, 12th Aug 2021
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contact centre
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crm
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cx
Genesys integrates AI features into its Genesys Cloud CX platform, allowing businesses to automate and scale without IT support.
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Verizon adds Genesys Cloud to CX and contact centre portfolio
Thu, 25th Feb 2021
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crm
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contact centre
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cx
Verizon boosts its customer experience and contact centre offerings with the addition of Genesys Cloud, a cloud-based Contact Center as a Service.
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COVID-19: ANZ businesses unprepared in business continuity planning
Thu, 14th Jan 2021
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dr
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contact centre
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business continuity
Australian and New Zealand organizations were underprepared for the scale of the pandemic, according to a study by Genesys.
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Genesys ‘Leader’ in Magic Quadrant for contact centre-aaS
Thu, 12th Nov 2020
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crm
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contact centre
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martech
Genesys named a Leader for completeness of vision in the 2020 Gartner Magic Quadrant for Contact Centre as a Service.
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Genesys to deliver full EPOS product portfolio
Thu, 5th Nov 2020
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contact centre
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wfh
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crm
Customer experience provider Genesys has partnered with audio brand EPOS to offer the full EPOS product range to its customers.
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New report uncovers opportunities and challenges for ANZ businesses
Tue, 3rd Nov 2020
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contact centre
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cloud services
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martech
Cloud adoption in ANZ soars as businesses remain confident despite recent challenges, according to a report by Genesys.
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Genesys: is ANZ ready for customer experience post-pandemic?
Tue, 3rd Nov 2020
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contact centre
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crm
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cx
The multi-region study shows the pandemic as an extraordinary catalyst for the adoption of cloud, automation, and greater digital engagement.
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Genesys and Adobe partner up to deliver CX integration
Fri, 28th Aug 2020
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contact centre
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crm
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cx
Genesys partners with Adobe to break down siloes between marketing and service, aiming to provide more personalised customer engagement.
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Genesys launches multi-cloud architecture for contact centres
Wed, 19th Aug 2020
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contact centre
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crm
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public cloud
Enables Genesys Engage customers to select private or public cloud, on-premises or hybrid deployments with Genesys Cloud or third-party providers.