Genesys stories
Genesys reports $1.5 billion in revenue with 40% growth
Last month
#
hyperscale
#
uc
#
public cloud
Genesys reports a stellar Q1 FY2025 with annual recurring revenue surpassing USD$1.5 billion, driven by demand for its AI-powered Genesys Cloud platform.
AI seen as key to tackling customer churn in Australian firms
Fri, 24th May 2024
#
data analytics
#
uc
#
cx
Australian businesses are increasingly concerned about customer churn, with 97% adopting AI to enhance customer experience, despite cybersecurity and cost worries.
Genesys & ServiceNow join forces to revolutionise customer service
Tue, 14th May 2024
#
uc
#
cx
#
martech
AI players, Genesys and ServiceNow announce a strategic partnership to deliver a unified customer service solution, enhancing experience orchestration and business transformation.
ServiceNow commits to value creation with GenAI at Knowledge 2024
Tue, 14th May 2024
#
uc
#
it in manufacturing
#
digital transformation
ServiceNow demonstrated its commitment to leading digital transformation at the Knowledge 2024 conference, unveiling expanded generative AI capabilities, new partnerships and purpose-focused solutions for manufacturing.
AWS unveils new serverless innovations for enhanced data management
Thu, 30th Nov 2023
#
digital transformation
#
uc
#
hyperscale
Amazon Web Services has rolled out three new serverless innovations for superior data management, promising simpler and faster scalability.
Genesys Cloud CX grows revenue over 50% year-over-year
Tue, 5th Sep 2023
#
uc
#
cx
#
martech
Genesys was also recognised as a Leader in the 2023 Gartner Magic Quadrant for Contact Center as a Service, positioned highest for ability to execute.
.webp)
Amelia Adds Two Senior Sales & Channel Alliances appointments in ANZ
Tue, 9th May 2023
#
uc
#
it industry
#
nz
Amelia, an enterprise AI leader, has appointed Brendan Maree as Senior Sales Director and Samuel La Macchia as Director of Partners and Alliances.
Genesys unveils strategic collaboration agreement with AWS
Thu, 12th Jan 2023
#
uc
#
hyperscale
#
public cloud
The partnership aims to empower organisations to accelerate their digital transformation and cloud customer experience strategies.
Genesys appoints Olivier Jouve as new Chief Product Officer
Fri, 9th Dec 2022
#
cx
#
uc
#
martech
Genesys appoints Olivier Jouve as Chief Product Officer and Barbara Holzapfel as Chief Marketing Officer to further enhance customer experience strategies.
Genesys named cloud contact centre leader by Frost & Sullivan
Wed, 30th Nov 2022
#
uc
#
cx
#
martech
Genesys ranked highest in innovation and growth for its artificial intelligence (AI) and digital capabilities to improve both CX and EX.
Spark migrates to Genesys Cloud CX contact centre platform
Mon, 17th Oct 2022
#
uc
#
cx
#
martech
Spark wanted its contact centre technology to support its vision for customer service: frontline teams able to shift to where demand is most significant.
Genesys appoints Kim Duncan as New Zealand partner account director
Fri, 26th Aug 2022
#
uc
#
contact centre
#
nz
Genesys appoints Kim Duncan as New Zealand Partner Account Director, responsible for expanding partner ecosystem and strengthening alliances.
Genesys optimises customer journeys with new solution
Thu, 16th Jun 2022
#
crm
#
uc
#
data analytics
Genesys is expanding its existing orchestration capabilities with deeper customer journey analytics in order to enable businesses to be more people-centric.
Frost & Sullivan recognises Genesys as leader in new reports
Mon, 23rd May 2022
#
data analytics
#
uc
#
martech
Frost & Sullivan has recognised Genesys as a leader in the cloud contact centre market for its robust cloud and digital capabilities.
8x8 and Genesys partner with product integration for CX
Thu, 14th Apr 2022
#
crm
#
uc
#
cx
Unified cloud communications platform Campell and Genesys have announced a product integration of 8x8 Work with Genesys Cloud CX.
8x8 and Genesys collaborate on customer service solution
Wed, 13th Apr 2022
#
crm
#
uc
#
cx
With the new integration, organisations can align agents and the appropriate subject matter experts to collaborate for better customer outcomes.
Study reveals the new standard for customer experience
Fri, 18th Mar 2022
#
uc
#
crm
#
cx
According to the study, 81% of organisations believe being able to measure CX along key points of the customer journey is important to their business strategy.
Genesys raises $580 million in funding at $21 billion valuation
Thu, 9th Dec 2021
#
crm
#
uc
#
data analytics
Genesys has announced a $580 million round of funding to accelerate the company's leadership in the Experience as a Service market globally.
Businesses prioritise friendliness over function in CX journey - Genesys report
Tue, 30th Nov 2021
#
crm
#
uc
#
cx
58% of consumers believe it is important that businesses are quick to respond. However, only 41% of businesses actually prioritise quick responses.
Genesys and Google Cloud extend partnership, build future of digital customer service
Tue, 16th Nov 2021
#
crm
#
uc
#
data analytics
Genesys and Google Cloud have expanded their partnership to connect customer support and experiences in a digital world.