Genesys stories - Page 2
Genesys looks to humanise customer experiences with latest release
Fri, 8th Oct 2021
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Genesys launches eLearning program BeyondCX to help contact centre staff improve empathy skills and deliver personalised experiences.
Genesys G-Summit South Asia 2021: Taking CX to the next level
Mon, 16th Aug 2021
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Genesys G-Summit South Asia 2021 is a two-day virtual event focused on delivering personalised and empathetic customer experiences. Register now!.
Genesys integrates AI into the Cloud CX contact centre platform
Thu, 12th Aug 2021
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Genesys integrates AI features into its Genesys Cloud CX platform, allowing businesses to automate and scale without IT support.
Verizon adds Genesys Cloud to CX and contact centre portfolio
Thu, 25th Feb 2021
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Verizon boosts its customer experience and contact centre offerings with the addition of Genesys Cloud, a cloud-based Contact Center as a Service.
COVID-19: ANZ businesses unprepared in business continuity planning
Thu, 14th Jan 2021
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Australian and New Zealand organizations were underprepared for the scale of the pandemic, according to a study by Genesys.
Genesys ‘Leader’ in Magic Quadrant for contact centre-aaS
Thu, 12th Nov 2020
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Genesys named a Leader for completeness of vision in the 2020 Gartner Magic Quadrant for Contact Centre as a Service.
Genesys to deliver full EPOS product portfolio
Thu, 5th Nov 2020
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Customer experience provider Genesys has partnered with audio brand EPOS to offer the full EPOS product range to its customers.
New report uncovers opportunities and challenges for ANZ businesses
Tue, 3rd Nov 2020
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Cloud adoption in ANZ soars as businesses remain confident despite recent challenges, according to a report by Genesys.
Genesys: is ANZ ready for customer experience post-pandemic?
Tue, 3rd Nov 2020
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The multi-region study shows the pandemic as an extraordinary catalyst for the adoption of cloud, automation, and greater digital engagement.
Genesys and Adobe partner up to deliver CX integration
Fri, 28th Aug 2020
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Genesys partners with Adobe to break down siloes between marketing and service, aiming to provide more personalised customer engagement.
Genesys launches multi-cloud architecture for contact centres
Wed, 19th Aug 2020
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Enables Genesys Engage customers to select private or public cloud, on-premises or hybrid deployments with Genesys Cloud or third-party providers.
Genesys recognises leaders in customer experience with latest awards
Wed, 5th Aug 2020
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Genesys has recognized trailblazing businesses in the ANZ region for their exceptional customer experiences. Winners include Homecare Medical and Microsoft.
Genesys announces native integration with Microsoft Teams
Wed, 22nd Jul 2020
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Genesys expands partnership with Microsoft, integrating its native cloud solution with Microsoft Teams for enhanced collaboration in contact centres.
Banks, government and health providers 'most trusted' with personal data
Wed, 22nd Jul 2020
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Australians and New Zealanders trust banks, government agencies, and healthcare providers the most with their personal data, Genesys research reveals.
Kiwis and Aussies among most concerned globally about data privacy
Mon, 29th Jun 2020
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New research from Genesys finds the two neighbours value their data privacy more than other regions - but, as always, there are key differences of opinions too.
Businesses must understand the link between empathy and personalisation
Mon, 1st Jun 2020
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A Genesys survey reveals a key relationship between empathy and personalisation in customer service, highlighting gaps where businesses can improve.
Genesys releases Rapid Response to support businesses during COVID-19
Tue, 7th Apr 2020
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Genesys has launched Rapid Response, granting businesses access to its cloud services in 48 hours, easing remote transitions during COVID-19.
Genesys awards QPC APAC Partner of the Year 2019
Thu, 26th Mar 2020
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Genesys makes contact centre software free for 90 days and QPC offers free services to support implementation to help customers transition to remote.
Microsoft and Genesys partnership expanded to deliver new cloud service
Tue, 28th Jan 2020
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Microsoft and Genesys expand partnership to launch Genesys Engage on Microsoft Azure, promising enhanced customer experience, security, and business agility.
Genesys promotes two senior executives in APAC
Tue, 21st Jan 2020
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Genesys has promoted its former Australia and New Zealand (ANZ) vice president to the new role of senior vice president of Asia Pacific.