CFOtech Australia - Technology news for CFOs & financial decision-makers

Genesys stories - Page 2

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Genesys: is ANZ ready for customer experience post-pandemic?
Tue, 3rd Nov 2020
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The multi-region study shows the pandemic as an extraordinary catalyst for the adoption of cloud, automation, and greater digital engagement.
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Genesys and Adobe partner up to deliver CX integration
Fri, 28th Aug 2020
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Genesys partners with Adobe to break down siloes between marketing and service, aiming to provide more personalised customer engagement.
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Genesys launches multi-cloud architecture for contact centres
Wed, 19th Aug 2020
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cloud services
Enables Genesys Engage customers to select private or public cloud, on-premises or hybrid deployments with Genesys Cloud or third-party providers.
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Genesys recognises leaders in customer experience with latest awards
Wed, 5th Aug 2020
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Genesys has recognized trailblazing businesses in the ANZ region for their exceptional customer experiences. Winners include Homecare Medical and Microsoft.
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Genesys announces native integration with Microsoft Teams
Wed, 22nd Jul 2020
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Genesys expands partnership with Microsoft, integrating its native cloud solution with Microsoft Teams for enhanced collaboration in contact centres.
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Banks, government and health providers 'most trusted' with personal data
Wed, 22nd Jul 2020
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personal data
Aussies, Kiwis trust banks most with data, says Genesys study, despite privacy breaches.
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Kiwis and Aussies among most concerned globally about data privacy
Mon, 29th Jun 2020
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data protection
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privacy
New research from Genesys finds the two neighbours value their data privacy more than other regions - but, as always, there are key differences of opinions too.
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Businesses must understand the link between empathy and personalisation
Mon, 1st Jun 2020
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Genesys survey: Only 52% feel customer service shows empathy; tech boosts personalisation but lacks warmth.
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Genesys releases Rapid Response to support businesses during COVID-19
Tue, 7th Apr 2020
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Genesys aids firms with Rapid Response to boost remote work during COVID-19 crisis.
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Genesys awards QPC APAC Partner of the Year 2019
Thu, 26th Mar 2020
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Genesys makes contact centre software free for 90 days and QPC offers free services to support implementation to help customers transition to remote.
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Microsoft and Genesys partnership expanded to deliver new cloud service
Tue, 28th Jan 2020
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cloud services
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Microsoft and Genesys bolster cloud offerings with enhanced customer experience solution on Azure.
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Genesys promotes two senior executives in APAC
Tue, 21st Jan 2020
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Genesys has promoted its former Australia and New Zealand (ANZ) vice president to the new role of senior vice president of Asia Pacific.
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Genesys rebrands SaaS solution, puts greater focus on cloud offering
Thu, 16th Jan 2020
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Genesys rebrands PureCloud to Genesys Cloud, ushering in an era of Experience as a Service for enhanced CX.
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People, AI or chatbots: ANZ consumers don’t differentiate with customer service
Wed, 11th Dec 2019
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Aussies, Kiwis embrace AI for customer service, still value knowledgeable staff - Genesys survey reveals.
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Do ANZ companies care about AI ethics as much as they should?
Tue, 10th Sep 2019
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Study: 80% of ANZ employers eye AI integration, yet half lack ethics policy, risking misuse.
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Kiwi employees embracing a future of AI
Fri, 16th Aug 2019
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Kiwi workers top global survey in embracing AI, showing high readiness and trust in tech evolution.
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ANZ employees open to next-gen tech in the workplace
Wed, 24th Jul 2019
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45% of Australians and 49% of New Zealanders appreciated specific tools such as AI and bots, because they believe it enables them to focus on other things.
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Contact centre market to see 14.6% CAGR over next five years
Fri, 12th Jul 2019
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The rise in omnichannel communication will be a large contributor to this growth, says Fortune Business Insights.
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Gartner: CRM makes up 1/4 of global enterprise software spend
Wed, 19th Jun 2019
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Worldwide enterprise application software revenue totalled more than $193.6 billion in 2018, a 12.5% increase from 2017 revenue of $172.1 billion.
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ISPs take top honours at Genesys partner awards
Thu, 28th Mar 2019
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partner programmes
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NZ's Spark was named the Australia/New Zealand Partner of the Year, while Telstra took the top honour for APAC.
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How companies deploy AI to enhance the customer journey
Mon, 11th Mar 2019
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chatbots
Customer-centric brands using advanced AI benefit from increased efficiency, loyalty, and revenue, according to a report sponsored by Genesys.
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Why 87% of APAC SMBs are moving to the cloud
Wed, 27th Feb 2019
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cloud services
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APAC SMBs eye cloud transition for customer journeys, with 87% planning a move in 5 years.
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Genesys PureCloud generates triple-digit revenue growth year on year
Tue, 11th Dec 2018
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Genesys' PureCloud surges; revenue up 100% in Australasia with 500+ global customer deals.
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A new AI-powered routing engine creates predictive customer experiences
Fri, 4th May 2018
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Genesys unveils AI-driven Predictive Routing at CX18, boosting customer experience and business outcomes.