Genesys stories - Page 3

Australian and New Zealand organizations were underprepared for the scale of the pandemic, according to a study by Genesys.

Genesys named a Leader for completeness of vision in the 2020 Gartner Magic Quadrant for Contact Centre as a Service.

Customer experience provider Genesys has partnered with audio brand EPOS to offer the full EPOS product range to its customers.

Cloud adoption in ANZ soars as businesses remain confident despite recent challenges, according to a report by Genesys.

The multi-region study shows the pandemic as an extraordinary catalyst for the adoption of cloud, automation, and greater digital engagement.

Genesys partners with Adobe to break down siloes between marketing and service, aiming to provide more personalised customer engagement.

Enables Genesys Engage customers to select private or public cloud, on-premises or hybrid deployments with Genesys Cloud or third-party providers.

Genesys has recognized trailblazing businesses in the ANZ region for their exceptional customer experiences. Winners include Homecare Medical and Microsoft.

Genesys expands partnership with Microsoft, integrating its native cloud solution with Microsoft Teams for enhanced collaboration in contact centres.

Australians and New Zealanders trust banks, government agencies, and healthcare providers the most with their personal data, Genesys research reveals.

New research from Genesys finds the two neighbours value their data privacy more than other regions - but, as always, there are key differences of opinions too.

A Genesys survey reveals a key relationship between empathy and personalisation in customer service, highlighting gaps where businesses can improve.

Genesys has launched Rapid Response, granting businesses access to its cloud services in 48 hours, easing remote transitions during COVID-19.

Genesys makes contact centre software free for 90 days and QPC offers free services to support implementation to help customers transition to remote.

Microsoft and Genesys expand partnership to launch Genesys Engage on Microsoft Azure, promising enhanced customer experience, security, and business agility.

Genesys has promoted its former Australia and New Zealand (ANZ) vice president to the new role of senior vice president of Asia Pacific.

Genesys has rebranded PureCloud to Genesys Cloud, emphasising a deeper shift towards providing comprehensive cloud solutions and Experience as a Service.

A Genesys survey reveals that nearly half of Australians and most New Zealanders are content with AI and chatbots for simple customer service needs.

A new study by Genesys reveals that while 80% of ANZ employers plan to integrate AI, over half lack written policies on its ethical use, raising concerns.

A multinational survey by Genesys reveals New Zealand employees lead in embracing AI in the workplace, showcasing unparalleled confidence and ethical trust.