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Intelligent automation stories

Boomi hits 30,000 customers as AI integration surges
Digital Transformation

Boomi hits 30,000 customers as AI integration surges

Boomi tops 30,000 customers and runs 75,000 AI agents in production, as enterprises shift from AI experiments to large-scale automation.

By Sean Mitchell • 5 min read • Mon, 9th Feb 2026
Brightcove maps 2026 AI roadmap & Video Cloud revamp
Software-as-a-Service

Brightcove maps 2026 AI roadmap & Video Cloud revamp

Brightcove maps 2026 AI push and major UX overhaul, promising faster innovation, richer accessibility tools and smoother video operations.

By Sofiah Nichole Salivio • 4 min read • Wed, 4th Feb 2026
Sage X3 gains Copilot, AI agents & smarter automation
Manufacturing

Sage X3 gains Copilot, AI agents & smarter automation

Sage adds Copilot, AI agents and smarter automation to Sage X3, promising faster decisions for mid-sized finance and supply chain teams.

By Sofiah Nichole Salivio • 4 min read • Wed, 4th Feb 2026
Oracle unveils AI agentic platform for retail banks
Unified Communications

Oracle unveils AI agentic platform for retail banks

Oracle launches an AI agent platform for retail banks, blending autonomous agents and human oversight to automate and personalise services.

By Sofiah Nichole Salivio • 3 min read • Wed, 4th Feb 2026
AI budgets shielded as enterprises chase orchestration
Digital Transformation

AI budgets shielded as enterprises chase orchestration

Enterprises ringfence AI spend as core infrastructure, racing from pilots to orchestrated, governed systems despite economic headwinds.

By Catherine Knowles • 4 min read • Fri, 30th Jan 2026
Wipro unveils unified AI-led enterprise functions model
Data Analytics

Wipro unveils unified AI-led enterprise functions model

Wipro launches a unified AI-led model to fuse consulting, transformation and operations across people, finance, supply chain and customer work.

By Sofiah Nichole Salivio • 4 min read • Fri, 30th Jan 2026
APAC banks struggle with manual compliance amid AI push
Digital Transformation

APAC banks struggle with manual compliance amid AI push

APAC banks face heavy manual compliance workloads as poor data quality and legacy systems stall AI adoption, survey respondents warn.

By Shannon Williams • 4 min read • Thu, 29th Jan 2026
Pearson warns AI gains hinge on urgent workforce reskilling
Digital Transformation

Pearson warns AI gains hinge on urgent workforce reskilling

Pearson says US could gain up to USD $6.6 trillion from AI by 2034, but only if employers urgently invest in reskilling and task-level redesign.

By Sofiah Nichole Salivio • 4 min read • Thu, 29th Jan 2026
US CFOs back AI for finance but insist on oversight
Digital Transformation

US CFOs back AI for finance but insist on oversight

US mid-market CFOs eye AI to free time for strategy but say adoption hinges on strict human oversight and verifiable audit trails.

By Sofiah Nichole Salivio • 4 min read • Thu, 29th Jan 2026
AI agents race ahead of governance, security & trust
Data Protection

AI agents race ahead of governance, security & trust

AI agents surge into big business with scant oversight, leaving governance, security and trust frameworks struggling to keep pace.

By Catherine Knowles • 4 min read • Fri, 23rd Jan 2026
ServiceNow deepens OpenAI pact to power voice-first AI
Digital Transformation

ServiceNow deepens OpenAI pact to power voice-first AI

ServiceNow expands its OpenAI partnership to make frontier models and voice-first AI core to enterprise workflows and automation at scale.

By Mark Tarre • 4 min read • Wed, 21st Jan 2026
MedExpress automates one million patient letters a month
Data Protection

MedExpress automates one million patient letters a month

UK online pharmacy MedExpress is automating up to one million monthly patient letters after deploying Quadient's cloud-based Impress platform.

By Sofiah Nichole Salivio • 3 min read • Tue, 20th Jan 2026
Manhattan unveils AI agents across Manhattan Active suite
Unified Communications

Manhattan unveils AI agents across Manhattan Active suite

Manhattan rolls out embedded AI agents across its Active suite, promising real-time automation and custom agent creation for retailers.

By Sean Mitchell • 4 min read • Fri, 16th Jan 2026
ABBYY, Desktop Imaging automate NZ council rebates, invoices
Document Management

ABBYY, Desktop Imaging automate NZ council rebates, invoices

AI document tools slash manual workloads at Wellington City Council and Fire and Emergency New Zealand, boosting compliance and payment speed.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 15th Jan 2026

Stories from Other Regions

Intelligent automation stories

Klippa & 5edges partner to boost document automation
Document Management

Klippa & 5edges partner to boost document automation

Klippa and Belgian partner 5edges join forces to deliver AI-driven document automation and invoice processing for clients across Europe.

By Mark Tarre • 3 min read • Mon, 26th Jan 2026
Godrej launches Amethyst AI engine for group-wide gains
Robotics

Godrej launches Amethyst AI engine for group-wide gains

Godrej Enterprises Group unveils Amethyst AI engine to unify automation and governance across businesses, eyeing a 10-15% productivity gain.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 23rd Jan 2026
Firms warned AI spend will fail without orchestration
Digital Transformation

Firms warned AI spend will fail without orchestration

AI investment risks falling flat without better orchestration across workflows, Enate warns, as UK CEOs ramp up tech and data spending.

By Shannon Williams • 4 min read • Thu, 22nd Jan 2026
Jack Rankin MP sees AI reshape customer service jobs
Digital Transformation

Jack Rankin MP sees AI reshape customer service jobs

Jack Rankin hails ArvatoConnect's AI push in Datchet as a way to reshape customer service while keeping skilled jobs rooted in the UK.

By Sofiah Nichole Salivio • 4 min read • Wed, 21st Jan 2026