Intelligent automation stories - Page 7

Celonis has been named a Leader in process mining by Everest Group for the sixth year running, praised for AI innovations and strong market impact globally.

Paras Chadha will lead Logicalis's Microsoft and AI business in Australia and New Zealand, aiming to boost AI adoption and align regional and global strategies.

Tanium appoints Tara Ryan as Chief Marketing Officer to drive global brand transformation and ambitious growth in autonomous endpoint management solutions.

NiCE launches CXone Mpower Agents, AI-driven tools designed to automate and streamline customer service across front, middle, and back-office operations.

Aiden Technologies is now available in the Microsoft Azure Marketplace via MACC, enabling organisations to acquire its endpoint management platform using existing Azure funds.

Freshworks launches Freddy AI Agent Studio, enabling businesses to deploy autonomous AI agents for faster, no-code customer and IT support solutions.

MSys Technologies has rebranded as Aziro, signalling a strategic shift to prioritise AI innovation in enterprise software and digital transformation.

Alcatel-Lucent Enterprise and Movate have teamed up to develop a generative AI platform aimed at enhancing digital transformation and business efficiency globally.

AI is transforming contact centres in Australia and New Zealand, with 98% adopting it, but human skills and trust remain crucial for success.

TeamViewer launches TeamViewer One, a unified digital workplace platform combining device monitoring, automation, remote access and diagnostics for simplified IT management.

NTT DATA launches Smart AI Agent Ecosystem to boost business transformation with intelligent automation and industry-specific AI solutions worldwide.

Hyland appoints John Newton as Chief Innovation Strategist to boost its AI and content management advancements with his 40 years of industry experience.

NICE and AWS have teamed up to offer NICE's CXone Mpower AI on AWS Marketplace, enhancing AI-driven customer service with unified, scalable cloud solutions.

Unit4 launches Ava, an AI agent for ERPx integrated with Microsoft Teams, aiming to automate half of ERP tasks and enhance workflow productivity.

Make has unveiled Make AI Agents, a beta feature enhancing no-code automation with real-time decision-making, used by over 200,000 businesses globally.

The rise of AI threatens traditional technology consulting models, reshaping digital transformation strategies and emphasising the need for skilled, co-located teams.

CrowdStrike and NVIDIA have unveiled a collaboration to enhance cybersecurity with AI innovations, drastically improving threat detection and operational efficiency.

Agentic AI is transforming the business landscape by enhancing automation capabilities, particularly in handling unstructured information and adapting to disruptions.

As 2025 unfolds, AI is transforming the Asia Pacific region by enhancing sustainability and security, particularly in energy efficiency and digital infrastructure.

UiPath has topped the inaugural Everest Group Intelligent Automation Platforms PEAK Matrix Assessment 2024, securing the highest rank as a Leader.