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Joyce Kim stories

Joyce Kim is a columnist with a keen interest in the ever-evolving technologies that shape customer interactions within the business realm. In her analysis, she delves into how strategic investments in customer engagement not only heighten brand resilience but also significantly amplify revenue and enhance customer loyalty, as evidenced by findings in Twilio’s annual customer engagement report.

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Investment in customer engagement drives revenue: Twilio
Thu, 30th Mar 2023
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Twilio’s annual customer engagement report finds customer engagement investments increase brands’ resilience by boosting revenue and improving customer loyalty.