Managed Services stories
Organisations keen on quality IT service delivery but lacking or not wishing to invest in the necessary
expertise often outsource this specialised field to an expert which provides the technology, guidance
and recommendations, support and maintenance required. This is a Managed Services engagement,
with the vendor known as Managed Services Provider or MSP. In the Managed Services model, a subscription is usually paid making the service fixed cost, distinct from the break/fix model where the
service provider bills only for work done. The MSP model incentivizes preventative maintenance and is
especially popular for mid-sized organisations.
Malaysia’s AI drive balances tech growth with governance reforms
Today
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managed services
Malaysia boosts its AI sector with major infrastructure and partnerships while planning new governance laws to ensure ethical, transparent tech growth.
AI & ransomware reshape cyber threat landscape, report finds
Yesterday
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managed services
Rapid7's report reveals cyber threats evolving with AI-powered phishing, rising ransomware alliances, and faster exploitation of vulnerabilities worldwide.
Adobe unveils AI platform to personalise & control brand assets
Yesterday
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managed services
Adobe launches Brand Concierge, an AI platform to centralise creative assets and deliver personalised, brand-compliant content across customer journeys.
BDO appoints Ben Coggin to boost Yorkshire Deals team growth
2 days ago
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managed services
BDO welcomes Ben Coggin as Transaction Services Partner to drive growth in Yorkshire and North East, strengthening support for mid-market businesses' strategic deals.
Exclusive: Coevolve's Tim Sullivan warns firms on AI connectivity gap
3 days ago
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managed services
Enterprises rushing AI adoption risk being undermined by neglecting critical network and security layers essential for secure global connectivity, warns Coevolve CEO.
Osome recognised as leading AI business platform in fintech ranking
4 days ago
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managed services
Osome, an AI-driven business platform, ranked among Singapore’s top fintech firms for easing financial admin and aiding business growth.
Westcon-Comstor expands Nutanix distribution in New Zealand
Last week
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managed services
Westcon-Comstor is now an authorised distributor of Nutanix in New Zealand and the Pacific Islands, enhancing hybrid multi-cloud offerings for local resellers.
Softsource acquires Network Edge to expand NZ ICT services
Last week
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managed services
Softsource has expanded its New Zealand ICT footprint by acquiring Network Edge, boosting its services and presence across all major metropolitan centres.
SIAM Body of Knowledge refresh brings AI, skills & guidance
Last week
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managed services
The 2025 refresh of the global SIAM Body of Knowledge adds AI, skills, and guidance to help organisations manage complex, multi-vendor service ecosystems effectively.
EY US partners with CrowdStrike to modernise cyber operations
Last week
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managed services
EY US partners with CrowdStrike to modernise cyber operations using Falcon Next-Gen SIEM, enhancing AI-driven security and accelerating legacy system migration.
Kordia to deliver Dialpad’s AI-powered contact centres locally
This month
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managed services
Kordia is now a Managed Services Partner to deliver Dialpad’s AI-powered contact centre solutions in New Zealand, enhancing local support and customer engagement.
Outpost24 unveils all-in-one PCI DSS compliance platform
Last month
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managed services
Outpost24 launches an all-in-one PCI DSS compliance platform, combining certified expertise and automation to ease payment card security management.
AvePoint expands Azure protection with IAMCP partnership & new features
Last month
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managed services
AvePoint enhances Azure data protection, partners globally with IAMCP, and boosts cloud marketplace integration to support rising demand in AI security services.
EY answers demand for agentic AI with Canadian-built platform
Last month
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managed services
EY's Canadian branch is spearheading the release of a client agent marketplace, aiming to enhance collaboration and service delivery.
Canon Business Services ANZ boosts sales team with six new hires
Last month
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managed services
Canon Business Services ANZ expands its sales team with six hires to boost support and growth across Australia and New Zealand's technology sectors.
AI spending soars as network investment lags in global expansion
Last month
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managed services
Global firms rapidly invest in AI, allocating 45% of tech budgets, but network infrastructure spending lags at just 8%, risking connectivity amid expansion plans.
Wavenet & 8x8 join forces to enhance enterprise communications
Last month
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managed services
Wavenet partners with 8x8 to deliver advanced enterprise communications, enhancing customer engagement and digital collaboration across Europe.
Trustmarque & Ultima merge to create UK IT giant with GBP £1bn
Last month
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managed services
Trustmarque and Ultima are merging to form a UK IT giant with GBP £1bn revenue, combining expertise in cloud, cybersecurity, and digital innovation.
Zadara & MSG launch sovereign AI cloud with NVIDIA GPUs in US
Last month
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managed services
Zadara and Micro Support Group partner to offer sovereign AI cloud solutions with NVIDIA GPUs in the US Northeast, providing VMware alternatives with enhanced data sovereignty.
Kubus names Jeremy Keefe Chief Executive Officer for UK growth
Last month
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managed services
Kubus appoints Jeremy Keefe as CEO to spearhead UK growth and expand its global IT infrastructure and managed services presence.