Merchants stories - Page 5
How speech analytics can improve outcomes in the contact centre
Mon, 5th Mar 2018
#
crm
#
uc
#
martech
Taking a look at how speech analytics technologies can be used in the contact centre to improve customer service and B2C interactions.
$534m lost in 2016 as credit card fraudsters ditched the plastic & moved online
Mon, 7th Aug 2017
#
semiconductors
#
credit card fraud
#
online shopping
Physical credit card fraud is on the decline as online fraud takes its place, according to new statistics from the Australian Payments Network.
Payment tech firm aims turned credit card declines into revenue
Fri, 15th Apr 2016
#
e-commerce
#
adyen
#
merchants
Adyen launches RevenueAccelerate, an automated tool to increase credit card approval rates, aiming to turn failed transactions into revenue.
Kiwi firm pulls off US partnership - Mako Networks
Thu, 13th Jun 2013
#
firewalls
#
vpns
#
network security
Mako Networks is helping Aperia Solutions chart a new direction, following a new partnership agreement with the company.
Groupon grows global customer base
Tue, 14th Aug 2012
#
groupon
#
wall street
#
sales
Groupon's customer base grew globally, boasting increased activity despite losing USD $32.4 million in sales due to adverse forex rates.