Online shopping Stories - Page 3

Australian Stories

Online shopping stories

AI search threatens Australian retailers, warns Megantic

Australian retailers risk being overlooked as shoppers increasingly use AI tools to research and buy products without visiting brand websites.

By Sean Mitchell • 4 min read • Last month

Smart Home

Mother's Day gift ideas span home appliances & tech

Shoppers are being steered towards practical gifts, with prices from AUD $139 to AUD $1,399 across home, sport and imaging items.

By Sean Mitchell • 4 min read • Last month

Marketing Technologies

How to find a gift that feels personal this Mother's Day

A thoughtful choice can matter more than cost, as personal touches turn even simple Mother’s Day gifts into something memorable.

By Chirag Solanki • 4 min read • Last month

Data Protection

Australian skincare founder hit by chargeback scams

Tens of thousands of dollars in disputed payments have left a Sydney skincare business exposed as household budgets tighten and chargeback fraud rises.

By Shannon Williams • 4 min read • Last month

Global Stories

Online shopping stories

Crypto

Mastercard & Lobster.cash team up for AI agent payments

OpenClaw users will be able to let AI agents pay with existing cards as Mastercard's controls add limits, authentication and audit trails.

By Karen Joy Bacudo • 4 min read • Last month

Digital Transformation

Agentic commerce and the evolution of retail purchase behaviour

Retail brands risk becoming invisible as AI agents start to compare products, verify data and steer purchases inside chatbots.

By Sangeeta Mudnal • 4 min read • Last month

Fintech

American Express launches AI commerce kit & protection

Cardholders will get protection from AI agent mistakes as the payments group extends its network safeguards to software-led purchases.

By Karen Joy Bacudo • 4 min read • Last month

eCommerce

Scurri reports 22% Q1 growth as retail shifts local

Retailers are shifting towards domestic and European markets as cost pressures and slower US demand reshape parcel volumes across Scurri's platform.

By Karen Joy Bacudo • 3 min read • Last month

Marketing Technologies

AI skincare searches surge as consumers seek guidance

Search demand is surging as shoppers use AI tools to cut through crowded skincare choices, though experts warn they cannot diagnose serious conditions.

By Kaleah Salmon • 5 min read • Last month

Customer Experience

Shoppers turn against AI social content, survey finds

Growing distrust of AI-made posts is pushing brands towards human-led social campaigns as younger shoppers increasingly favour authenticity online.

By Catherine Knowles • 4 min read • Last month

Customer Experience

Retail websites worst for accessibility, report finds

Disabled shoppers face repeated barriers online, as retail sites log 27% more accessibility errors than the average website, a report says.

By Shannon Williams • 4 min read • Last month

Stories from Other Regions

Online shopping stories

Data Protection

Why retailers need real-time visibility to handle demand surges

Delayed stock updates and failing devices can quickly turn busy promotions into longer queues and frustrated shoppers.

By Mikhail Ishkhanov • 6 min read • Last month

Customer Experience

Retailers urged to clean address data for faster deliveries

Poor address records are driving misdeliveries, extra fuel use and customer churn, costing retailers GBP £11.60 a parcel on average.

By Barley Laing • 5 min read • Last month

Digital Transformation

AEON360 teams with Google Cloud on AI shopping push

Shoppers in Malaysia will gain a single AI-led journey across AEON services as the retailer starts linking buying, payments and rewards with Google Cloud.

By Sofiah Nichole Salivio • 4 min read • Last month