Process automation stories
Australian firms boost AI spending for customer experience, but skills, data gaps and staff concerns show ambitions outpacing readiness.
UiPath and Deloitte unveil Agentic ERP to orchestrate AI agents, bots and people across fragmented finance and supply chain workflows.
INFORM unveils YMSlite, a cloud yard tool giving smaller logistics sites real-time trailer visibility, faster setup and simpler dock control.
Decidr and ICON team up to bring AI-driven Procure-to-Pay automation to SAP users across Asia-Pacific, targeting high-volume finance tasks.
Wonderful secures USD $150m Series B at a USD $2bn valuation to scale its agentic AI platform and triple headcount for global expansion.
OpenAI agrees to buy Promptfoo, aiming to embed automated security testing and red-teaming tools directly into its Frontier AI coworker platform.
Service Leadership's 2026 IT pay report links eased wage inflation and new 'Digital Worker' automation metrics to profitability for providers.
monday.com now lets AI agents sign up and work as full platform users, with direct workspace access, shared governance and unified pricing.
UiPath becomes first enterprise automation platform to earn AIUC-1 certification, setting a new benchmark for secure, reliable AI agents.
AI 'leaders' in finance rush to pilots but lack rules, data and governance to scale tools into core, high‑accountability workflows.
Blue Yonder expands agentic AI and mobile apps across supply chains, embedding role-based agents from planning to customer service.
SMBs are bullish on AI but a new ECI report finds poor data, scarce skills and unclear use cases are stalling real-world results.
Zapier's study of 10,000 workflows shows AI is shifting from one-off tools to core lead-management infrastructure for sales teams.
Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.
BackOps secures USD $26m Series A to scale AI-driven logistics tools that automate exception handling and cut manual supply chain work.
InCIS 2026 at IIM Ahmedabad unites global experts to explore how digital public infrastructure can shape a sustainable, sovereign future.
BDO Canada launches AI Vision 2030 to embed agentic AI across its operations and client services, targeting long-standing productivity gaps.
Cyber fears and skills gaps leave UK SMEs torn between bold 2026 digital ambitions and hesitation over AI adoption and data security.
ANNA Money wins HMRC approval for its Making Tax Digital for Income Tax app, enabling sole traders to file quarterly updates from 2026.
LINE Plus launches ActEngine AI, an agent platform automating merchant support and sales, after big gains at Thailand's LINE MAN Wongnai.