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Process automation stories

Adobe adds agent tools to Experience Manager Forms
Customer Experience

Adobe adds agent tools to Experience Manager Forms

The update aims to speed up high-intent journeys by making forms easier to build, personalise and complete without heavy IT support.

By Sean Mitchell • 4 min read • Last week
UiPath links Databricks data & expands Deloitte tests
DevOps

UiPath links Databricks data & expands Deloitte tests

The moves aim to turn AI insights into governed workflows and faster software releases for large enterprises, not just separate tools.

By Joseph Gabriel Lagonsin • 3 min read • Last week
New Zealand mid-sized firms lag on AI readiness, MYOB finds
Data Protection

New Zealand mid-sized firms lag on AI readiness, MYOB finds

Cybersecurity and skills gaps are leaving many mid-sized firms unable to turn AI investment into stronger profits or revenue growth.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Mars expands Google Cloud AI tie-up with Gemini Enterprise
Manufacturing

Mars expands Google Cloud AI tie-up with Gemini Enterprise

The move gives Mars staff a single AI system for search and task automation across its global Petcare, Snacking and Food businesses.

By Sean Mitchell • 4 min read • Last month
Tata Steel expands Google Cloud AI rollout across plants
Digital Transformation

Tata Steel expands Google Cloud AI rollout across plants

Automated safety checks and complaint handling are already cutting delays and risks as the steelmaker scales agentic AI across operations.

By Sean Mitchell • 5 min read • Last month
ServiceNow & Google Cloud widen AI agent partnership
Data Analytics

ServiceNow & Google Cloud widen AI agent partnership

The expanded tie-up aims to automate telecoms, retail and IT workflows while giving enterprises tighter oversight of AI agents across both platforms.

By Sean Mitchell • 4 min read • Last month
GE Appliances rolls out 800 AI agents across operations
Manufacturing

GE Appliances rolls out 800 AI agents across operations

Live production data is helping the appliance maker cut downtime and backorders, with AI agents now embedded across its operations network.

By Mark Tarre • 4 min read • Last month
EcoVadis deepens Google Cloud AI partnership for growth
Software-as-a-Service

EcoVadis deepens Google Cloud AI partnership for growth

More than 175,000 customers could see faster service as EcoVadis rolls out Gemini Enterprise tools to automate internal work and boost productivity.

By Mark Tarre • 4 min read • Last month
Tredence launches agentic AI suite with Google Cloud
Digital Transformation

Tredence launches agentic AI suite with Google Cloud

The suite is already running with customers in several markets, as Tredence and Google Cloud target enterprise AI projects stuck in pilot mode.

By Sean Mitchell • 4 min read • Last month
Cognizant launches Gemini Enterprise practice with Google
Unified Communications

Cognizant launches Gemini Enterprise practice with Google

Embedded engineers will help enterprises move generative AI from pilots into production as Cognizant deepens its Google Cloud partnership.

By Sean Mitchell • 4 min read • Last month
Cognizant & Google Cloud launch AI retail contact centre
Unified Communications

Cognizant & Google Cloud launch AI retail contact centre

Retailers are being pitched AI tools that can cut routine contact volumes while improving speed and continuity across channels for shoppers.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Process automation stories

TriFetch raises USD $1.9 million to automate clinic admin
Partner Programmes

TriFetch raises USD $1.9 million to automate clinic admin

The funding will help the San Francisco startup expand software that cuts phone calls, referrals and prior authorisations for understaffed specialty clinics.

By Sofiah Nichole Salivio • 5 min read • Last week
Monk raises USD $25 million to tackle invoice delays
Customer Relationship Management

Monk raises USD $25 million to tackle invoice delays

The funding will help Monk target a USD $3 trillion US receivables market where many overdue bills stall over portal errors and missing details.

By Karen Joy Bacudo • 4 min read • Last month
KPMG launches AI assistant for month-end financial close
Digital Transformation

KPMG launches AI assistant for month-end financial close

Month-end reporting could move faster for finance teams as a new assistant takes on routine close tasks while humans keep final sign-off.

By Karen Joy Bacudo • 4 min read • Last month
HBHR launches HRGenie Auto amid payroll error fears
Software-as-a-Service

HBHR launches HRGenie Auto amid payroll error fears

Payroll mistakes are already pushing some workers into debt, as HBHR says 61% of employees would quit if errors continued for six months.

By Shannon Williams • 4 min read • Last month
UK firms using AI assistants but multi-agent workflows lag
DevOps

UK firms using AI assistants but multi-agent workflows lag

Many UK businesses are adding AI admin as staff still check and correct outputs, with only 31% using multi-agent workflows.

By Shannon Williams • 4 min read • Last month
TenneT Netherlands deploys ReFlow for faster grid checks
Virtualisation

TenneT Netherlands deploys ReFlow for faster grid checks

Grid security checks at the Dutch operator now run at least ten times faster, easing congestion analysis and outage planning as demand grows.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Klarus launches AI consultancy to fix weak returns
Digital Transformation

Klarus launches AI consultancy to fix weak returns

Companies are under pressure to prove AI spend pays off, as many projects still stall before delivering measurable gains.

By Catherine Knowles • 4 min read • Last month