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Process automation stories

Emergent launches Wingman AI agent for daily tasks
Customer Relationship Management

Emergent launches Wingman AI agent for daily tasks

Emergent's Wingman promises an always-on digital assistant that can juggle email, calendars and chat, while pausing for approval on bigger actions.

By Sofiah Nichole Salivio • 3 min read • Last month
TraqCheck raises $8 million to expand AI HR platform
Fintech

TraqCheck raises $8 million to expand AI HR platform

TraqCheck secures $8 million in Series A funding to hire in the UK and scale AI-driven hiring, screening and background checks.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Dayshape teams with Microsoft on AI staffing tools
Customer Relationship Management

Dayshape teams with Microsoft on AI staffing tools

Dayshape, selected for Microsoft’s Agentic Launchpad, will let professional services firms query staffing, skills and project finances in Teams.

By Sofiah Nichole Salivio • 3 min read • Last month
Payhawk flags AI governance gap in finance leaders
Manufacturing

Payhawk flags AI governance gap in finance leaders

Payhawk survey finds 45% of self-described AI leaders in finance lack minimum use rules, exposing a wider gap between ambition and control.

By Karen Joy Bacudo • 4 min read • Last month
8x8 launches AI Studio for customer experience agents
Software-as-a-Service

8x8 launches AI Studio for customer experience agents

8x8 unveils AI Studio to let customer experience teams build agents with natural language, aiming to cut integration delays and costs.

By Catherine Knowles • 4 min read • Last month
Qlik adds AI agents in order to turn analytics into action
Data Analytics

Qlik adds AI agents in order to turn analytics into action

Qlik adds new AI agents to its analytics platform, aiming to move enterprise users from spotting data changes to triggering workflows and predictions.

By Shannon Williams • 4 min read • Last month
Amex GBT adds AI to Egencia & links Concur Expense
Unified Communications

Amex GBT adds AI to Egencia & links Concur Expense

Amex GBT gives Egencia agentic AI and Concur Expense integration, aiming to streamline business travel bookings and cut manual claims work.

By Catherine Knowles • 4 min read • Last month
Why operational debt accumulates long before systems fail
Digital Transformation

Why operational debt accumulates long before systems fail

Finance teams quietly absorb the hidden cost of workarounds as operational debt piles up, turning growth into extra effort and risk for ANZ businesses.

By Annexa • 5 min read • Last month
akto named Boomi Platinum Partner in AI readiness push
Data Analytics

akto named Boomi Platinum Partner in AI readiness push

akto wins Boomi Platinum Partner status as enterprises in Australia and New Zealand seek stronger integration, governance and data foundations for AI.

By Catherine Knowles • 4 min read • Last month
The AI risk hiding in your finance team's browser tabs
Data Protection

The AI risk hiding in your finance team's browser tabs

Finance chiefs warned over shadow AI as staff paste ERP data into consumer tools, risking model training and bypassing governance.

By Annexa • 7 min read • Last month
Actionstep adds iManage integration for midsize law firms
Document Management

Actionstep adds iManage integration for midsize law firms

Actionstep and iManage team up to give midsize law firms a single workflow for matters, documents, governance and security.

By Sean Mitchell • 4 min read • Last month
5 key take aways for CIOs from Celonis' 2026 Process Optimisation Report
Digital Transformation

5 key take aways for CIOs from Celonis' 2026 Process Optimisation Report

CIOs warned AI will miss ROI without process intelligence as Celonis survey finds 85% of firms eyeing agentic enterprise status and 76% held back.

By Pascal Coubard • 4 min read • Last month
Westpac NZ launches Microsoft AI contact centre platform
Network Infrastructure

Westpac NZ launches Microsoft AI contact centre platform

Westpac NZ rolls out Microsoft Dynamics 365 Contact Centre with AI support, aiming to speed up calls and cut waits across New Zealand branches.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Hyland appoints Lubor Ptacek as Product Marketing Chief
Document Management

Hyland appoints Lubor Ptacek as Product Marketing Chief

Hyland names Lubor Ptacek Senior Vice President of Product Marketing as the software group sharpens its global AI product strategy.

By Sofiah Nichole Salivio • 3 min read • Last month
Celonis expands Oracle cloud tie-up for enterprise AI
Digital Transformation

Celonis expands Oracle cloud tie-up for enterprise AI

Celonis broadens Oracle cloud partnership to let enterprises run its process intelligence on OCI, linking AI tools with business workflows and modernisation.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Process automation stories

Videosign & Brightsolid expand AI cloud partnership
Unified Communications

Videosign & Brightsolid expand AI cloud partnership

Videosign deepens Brightsolid partnership as it adds AI note-taking and form-filling tools for regulated users, with cloud costs and governance in focus.

By Catherine Knowles • 4 min read • Last month
Employment Hero launches AI Recruitment Agent in Canada
Data Protection

Employment Hero launches AI Recruitment Agent in Canada

Employment Hero rolls out AI recruitment tool in Canada as small businesses seek faster screening, with human managers keeping final hiring decisions.

By Joseph Gabriel Lagonsin • 3 min read • Last month