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AI CX ambitions outpace readiness for Australian firms
Customer Relationship Management

AI CX ambitions outpace readiness for Australian firms

Australian firms boost AI spending for customer experience, but skills, data gaps and staff concerns show ambitions outpacing readiness.

By Mark Tarre • 4 min read • Thu, 12th Mar 2026
Rescue dog teams join Victorian network for safer searches
Productivity

Rescue dog teams join Victorian network for safer searches

Victorian volunteer rescue dogs gain direct radio links to emergency services, boosting coordination and safety in remote bushland searches.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 12th Mar 2026
AI trainer hiring surges as firms tap global talent
Artificial Intelligence

AI trainer hiring surges as firms tap global talent

AI trainer jobs jumped 283% in 2025, as Deel says firms increasingly plug skills gaps by hiring technical talent across borders.

By Mark Tarre • 4 min read • Thu, 12th Mar 2026

Global Stories

Productivity stories

Entrepreneurs turn to AI for efficiency, not new markets
Robotics

Entrepreneurs turn to AI for efficiency, not new markets

Entrepreneurs increasingly see AI as a tool for efficiency and cost-cutting, not a springboard to new markets or sustainability goals.

By Sean Mitchell • 5 min read • Thu, 12th Mar 2026
Zendesk to acquire Forethought in agentic AI expansion
Digital Transformation

Zendesk to acquire Forethought in agentic AI expansion

Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.

By Mark Tarre • 4 min read • Thu, 12th Mar 2026
Banks lag ISO 20022 deadline as data issues persist
Digital Transformation

Banks lag ISO 20022 deadline as data issues persist

Nearly half of banks risk missing key ISO 20022 rules due November 2026, despite heavy spend and persistent data and systems gaps.

By Shannon Williams • 4 min read • Thu, 12th Mar 2026
Gamma urges diagnosis-led rethink of customer experience
EduTech

Gamma urges diagnosis-led rethink of customer experience

Gamma is urging organisations to treat missed calls and long queues as symptoms of deeper CX flaws in systems, processes and culture.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 12th Mar 2026
Cainiao to roll out global AI robotic warehouse network
Data Analytics

Cainiao to roll out global AI robotic warehouse network

Cainiao to launch AI robotic warehouses across Asia, Europe and the US from 2026, targeting faster cross-border eCommerce deliveries.

By Mark Tarre • 4 min read • Thu, 12th Mar 2026
Datarails unveils FinanceOS to power AI-driven finance
Marketing Technologies

Datarails unveils FinanceOS to power AI-driven finance

Datarails launches FinanceOS, a unified data layer and MCP link to AI tools, promising governed, real-time finance workflows at scale.

By Karen Joy Bacudo • 4 min read • Thu, 12th Mar 2026
Gallagher unveils AccessNow cloud at ISC West 2026
Digital Transformation

Gallagher unveils AccessNow cloud at ISC West 2026

Gallagher will debut its AccessNow cloud platform at ISC West 2026, pitching an integrated vision for future access control design.

By Sean Mitchell • 3 min read • Thu, 12th Mar 2026
Blue Yonder rolls out agentic AI across supply chains
Unified Communications

Blue Yonder rolls out agentic AI across supply chains

Blue Yonder expands agentic AI and mobile apps across supply chains, embedding role-based agents from planning to customer service.

By Mark Tarre • 4 min read • Thu, 12th Mar 2026
Asia Pacific faces trust & culture test in AI shift
Digital Transformation

Asia Pacific faces trust & culture test in AI shift

Asia Pacific's rapid AI adoption is running ahead of culture and trust, with leaders warning a “Human Advantage” gap could decide who wins.

By Sofiah Nichole Salivio • 5 min read • Thu, 12th Mar 2026
AI ambition outpaces readiness for smaller businesses
Data Protection

AI ambition outpaces readiness for smaller businesses

SMBs are bullish on AI but a new ECI report finds poor data, scarce skills and unclear use cases are stalling real-world results.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 12th Mar 2026
Socotra launches embedded AI assistant for underwriting
Digital Transformation

Socotra launches embedded AI assistant for underwriting

Socotra launches embedded AI assistant in its Operations Workbench, promising faster, auditable underwriting across products and regions.

By Catherine Knowles • 4 min read • Thu, 12th Mar 2026
Fleetio unveils AI Service Advisor to speed repairs
Data Analytics

Fleetio unveils AI Service Advisor to speed repairs

Fleetio launches open beta of AI Service Advisor to streamline repair approvals, cutting workshop time for fleet assets by up to 16%.

By Catherine Knowles • 4 min read • Thu, 12th Mar 2026
Zapier data shows AI is now infrastructure for leads
Customer Relationship Management

Zapier data shows AI is now infrastructure for leads

Zapier's study of 10,000 workflows shows AI is shifting from one-off tools to core lead-management infrastructure for sales teams.

By Shannon Williams • 5 min read • Thu, 12th Mar 2026
AI speeds up workdays but doesn't lighten workloads
Unified Communications

AI speeds up workdays but doesn't lighten workloads

AI is speeding up shorter workdays but piling on more tasks, with rising collaboration, multitasking and weekend work, a study finds.

By Shannon Williams • 4 min read • Thu, 12th Mar 2026

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