Service management stories
Expereo & Cato unite to simplify global WAN security
Last week
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service management
Expereo and Cato Networks join forces to offer multinational firms unified managed connectivity and cloud security via a single provider.
Lexful launches AI-first IT documentation tool for MSPs
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service management
Lexful unveils an AI-native IT documentation platform for MSPs, aiming to replace static records with automated, contextual knowledge.
ScienceLogic unveils Skylar Advisor for AI-led IT ops
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service management
ScienceLogic launches Skylar Advisor, an AI-native IT ops assistant that proactively surfaces guidance and prioritises actions in real time.
ControlUp adds product & alliances leaders to fuel growth
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service management
ControlUp names Gadi Feldman chief product officer and Bob Johnson SVP alliances to drive product innovation and partner-led global growth.
Smart CT wins Toshiba deal to support 32 UK retailers
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service management
Smart CT secures three-year Toshiba deal to maintain tills and tech for 32 UK high street retailers, handling 10,000 callouts annually.
Financial firms struggle to scale AI despite strong returns
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service management
Financial firms see strong AI returns but Riverbed survey shows most projects stall in pilots, held back by data quality and tool sprawl.
Celonis names Ewan Henderson North America GM for AI push
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service management
Celonis hires veteran software leader Ewan Henderson as North America GM to tighten AI’s link to day-to-day operations and measurable ROI.
Highlight appoints new CEO as founder becomes Chairman
Last week
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service management
Highlight names Martin Saunders CEO as founder Richard Thomas becomes Chairman in leadership reshuffle to drive partner-led growth.
LF taps Rimini Street for SAP, Oracle support savings
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service management
South Korea’s LF picks Rimini Street to support SAP and Oracle systems, cutting maintenance spend and boosting data centre move resilience.
ServiceNow deepens Anthropic tie & wins airline deal
Last month
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service management
ServiceNow makes Anthropic’s Claude its default AI for app building and wins a major Panasonic Avionics deal spanning 300+ airlines.
AI physio app shortlisted for three national HSJ awards
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service management
An AI-powered physio app delivering same-day back pain care has been shortlisted for three national HSJ awards after slashing waits.
Leonard Cheshire launches AI Academy with Multiverse
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service management
Leonard Cheshire teams up with Multiverse on an AI Academy to streamline admin, freeing frontline staff to focus more on hands-on care.
ControlUp buys Unipath to boost agentic AI automation
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service management
ControlUp snaps up Unipath to fold security automation into its platform and push deeper into agentic AI for autonomous endpoint management.
Dynatrace unveils agentic AI system for autonomous ops
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service management
Dynatrace launches an agentic AI operations layer to automate cloud and AI-native workloads, aiming for self-healing, autonomous observability.
ServiceNow deepens Claude AI integration across work
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service management
ServiceNow makes Anthropic’s Claude its default AI across Build Agent and workflows, promising faster app development and industry-specific gains.
Big banks back AI while keeping core software in place
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service management
Big banks and AI leaders signal they will layer new AI tools on top of, not instead of, core enterprise software systems.
Alert fatigue drives UK IT outages & rising burnout
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service management
UK IT teams say alert fatigue and tool overload are driving outages, customer disruption and rising burnout, Splunk research shows.
ControlUp unveils multi-tenant DEX platform for MSPs
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service management
ControlUp has launched a multi-tenant digital experience platform and partner programme to help MSPs automate IT, boost CX and grow revenue.
Atos secures first dual Scopism SIAM Assured status
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service management
Atos becomes the first organisation worldwide to achieve dual Scopism SIAM Assured status for both service provision and consultancy.
Atlanta Hawks partner with ManageEngine on IT overhaul
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service management
Atlanta Hawks tap ManageEngine to unify IT across State Farm Arena, boosting live event reliability and real-time visibility for fans.