Social media listening Stories

Australian Stories

Social media listening stories

Studio LDN wins healthcare briefs from Medcast & Hola

The Sydney agency’s new healthcare work will sharpen brands and digital journeys for more than a million telehealth users and clinicians.

By Catherine Knowles • 4 min read • Tue, 31st Mar 2026

Global Stories

Social media listening stories

Customer Experience

Sprinklr social index shows brands lacking relevance

Most brands are posting widely on social media but failing to turn activity into engagement, according to Sprinklr's new index.

By Mark Tarre • 4 min read • Wed, 20th May 2026

Unified Communications

Qualtrics unveils AI tools to fix customer issues fast

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026

Social Media

Higher social media spend by Australian SMEs in 2023: GetApp

GetApp has found 53% of SMEs in Australia plan to grow their social media budget in 2023, including paid advertising, content creation, and software purchase.

By Gaurav Sharma • 3 min read • Tue, 21st Mar 2023

eCommerce

Social media user numbers swell to 58% of world's population, spurring social commerce boom

Facebook's dominance of social media is being challenged by Instagram and TikTok, according to new research from Hootsuite and We Are Social.

By Staff Writer • 3 min read • Thu, 27th Jan 2022

Stories from Other Regions

Social media listening stories

Unified Communications

Sprinklr adds AI copilots & controls in Spring '26 update

Enterprises using the platform will be able to test and monitor AI agents more closely as Sprinklr broadens automation across service, marketing and insights.

By Sean Mitchell • 4 min read • Wed, 8th Apr 2026