WFM stories
UKG, HR Crowd partner on SAP SuccessFactors WFM rollouts
Last month
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UKG partners with HR Crowd to deliver SAP SuccessFactors-aligned workforce management for complex, highly regulated employers in ANZ.
Contact centres report rising morale but AI doubts grow
Last month
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Contact centre staff report rising morale and stronger support, yet many remain uneasy and undertrained as AI tools spread through their work.
AI deepfakes to drive rise in mobile cyber threats by 2026
Wed, 17th Dec 2025
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AI-fuelled deepfakes and tailored social scams will drive a surge in mobile cyber threats by 2026, forcing firms to rethink security.
NICE secures WFM market leadership for 10th consecutive year
Wed, 7th Aug 2024
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NICE secures its position as the market share leader in WFM for the tenth year, commanding 33% of total seats, as confirmed by DMG’s 2024 report.
NICE unveils advanced WFM solutions for digital integration
Fri, 31st May 2024
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NICE has launched new workforce management tools aimed at integrating digital front and back-office tasks, enhancing efficiencies and bottom-line results.
Humanforce and Datacom provide WFM & payroll solution
Tue, 25th Jul 2023
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Humanforce and Datacom have partnered to provide an integrated WFM & payroll offering to Australian and New Zealand businesses.