Zendesk stories - Page 3
Gartner recognises Zendesk for innovative CRM solutions
Mon, 9th May 2016
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crm
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bi
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big data
Zendesk has been recognized as a leader in Gartner's 2016 CRM Customer engagement report, the only company to move quadrants this year.
Zendesk rolls out Basic Voice, a phone support service for any business
Thu, 17th Mar 2016
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uc
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voip
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crm
Zendesk launches Basic Voice offering reliable phone support for companies of any size as part of its omnichannel support strategy.
Zendesk adds customer service add-in to Outlook
Tue, 24th Nov 2015
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microsoft
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crm
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martech
Zendesk pioneers with first customer service add-in for Microsoft Outlook, streamlining ticket creation for users.
Zendesk invests in Melbourne as tech hub
Fri, 20th Nov 2015
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zendesk
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australian
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partners
Zendesk has entered into a partnership with the Victoria Government in Australia in a bid to encourage the region’s burgeoning technology industry.
Zendesk launches predictive analytics feature for enterprise
Fri, 9th Oct 2015
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crm
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martech
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zendesk
Zendesk launches Satisfaction Prediction, its first machine learning and predictive analytics feature for customer service.
Zendesk's ANZ team continues to grow
Thu, 9th Apr 2015
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jobs
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zendesk
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customer success
Zendesk, the software development company, has expanded its ANZ and Asia Pacific team with two new appointments and promoted a key team member.
Zendesk takes customer service to apps and websites with Embeddables
Thu, 4th Dec 2014
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apple
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crm
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martech
Zendesk Embeddables, released today, is a suite of features in order to increase customer support and engagement on mobile and web platforms.
Zendesk praises ANZ market as customer base doubles...
Fri, 7th Feb 2014
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nz
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zendesk
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ndi
Zendesk's customer base in Australia and NZ doubles to nearly 3,000, marking significant Asia Pacific growth amid global expansion.
Kiwi IT customers ready to spend more…
Fri, 9th Aug 2013
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ict
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zendesk
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africa
New Zealand leads global customer satisfaction, with Kiwis eager to spend in IT services as satisfaction hits 92%.
Zendesk seeks double success after sales scoop
Mon, 4th Mar 2013
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nz
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express data
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zendesk
Zendesk aims to double its sales in Australia and New Zealand, appointing Gavin Muldoon as the new sales director to spearhead growth.
Zendesk continues upward growth trend in ANZ
Wed, 16th Jan 2013
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nz
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zendesk
Zendesk signs Cotton On as its 1,500th Australian client, marking sturdy growth in ANZ with 25,000 customers globally and eyes on SMEs.
Zendesk's fresh funding fuels cloud-based apps
Thu, 20th Sep 2012
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cx
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martech
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customer service
Cloud-based software provider receives $60m to drive customer service revolution, accelerate technology innovation and continue global expansion.
Zendesk launches mobile web support portal
Wed, 29th Aug 2012
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smartphones
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technology gifts
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twitter
Zendesk launches a new mobile customer portal, enabling more than 20,000 businesses to offer improved self-support anytime.
7 tips for taking customer support social
Wed, 27th Jun 2012
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contact centre
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gartner
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social media
Your customers are all there - why aren't you? Most companies say that it is a fear of situations ‘gone wrong’.
Online helpdesk spreads satisfaction in NZ - Updated
Wed, 1st Feb 2012
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nz
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business
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customers
95% of kiwis satisfied thanks to cloud-based customer service network.
The drinks are on Zendesk
Tue, 23rd Aug 2011
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cx
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martech
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branding
Cloud-based helpdesk software vendors play hosts in Auckland.