CFOtech Australia - Technology news for CFOs & financial decision-makers
Australia

Zendesk Stories - Page 4

Australian Stories

Zendesk stories

How voice recognition technology can transform customer experience in Australia
Customer Experience

How voice recognition technology can transform customer experience in Australia

Voice recognition technology is predicted to accelerate Australia's customer experience revolution, offering streamlined, secure, and personalised interactions across industries.

By Robert Woolfrey • 4 min read • Wed, 27th Mar 2024
How Australian businesses can transform customer interaction
Customer Experience

How Australian businesses can transform customer interaction

Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.

By Robert Woolfrey • 3 min read • Tue, 20th Feb 2024

Global Stories

Zendesk stories

Netwealth & Appian launch AI-driven system to streamline services
Data Fabric

Netwealth & Appian launch AI-driven system to streamline services

Netwealth and Appian partner to launch AI-driven Netflow system, aiming to streamline operations, improve client services, and boost efficiency.

By Sean Mitchell • 3 min read • Wed, 19th Jun 2024
DeepL debuts enterprise AI to enhance ROI & data security
Marketing Technologies

DeepL debuts enterprise AI to enhance ROI & data security

DeepL has launched DeepL for Enterprise, enhancing AI solutions for organisations with custom glossaries, security features, and up to 345% ROI.

By Catherine Knowles • 3 min read • Tue, 11th Jun 2024
Adaptive Shield expands SSPM platform for complex data security
Marketing Technologies

Adaptive Shield expands SSPM platform for complex data security

Tel Aviv-based Adaptive Shield announces major expansion of its SSPM platform, tackling complex permissions and data sharing to enhance SaaS security postures.

By Catherine Knowles • 2 min read • Thu, 30th May 2024
DeepL secures $300m investment, valuation reaches $2 billion
Digital Transformation

DeepL secures $300m investment, valuation reaches $2 billion

Language AI leader DeepL lands $300M investment, boosting valuation to $2B. New funding aims to fuel product innovation and global expansion, says CEO.

By Catherine Knowles • 3 min read • Fri, 24th May 2024
Keepit expands Swiss footprint with two new data centres
Software-as-a-Service

Keepit expands Swiss footprint with two new data centres

Keepit has launched two new data centres in Switzerland, offering secure, addressing the surging demand for Backup-as-a-Service and data recovery.

By Shannon Williams • 3 min read • Thu, 11th Apr 2024
PagerDuty launches enterprise Incident Management plan in the Asia-Pacific
Unified Communications

PagerDuty launches enterprise Incident Management plan in the Asia-Pacific

PagerDuty has launched its enterprise Incident Management solution in Australia, New Zealand, and Asia-Pacific, aimed at streamlining processes, reducing reputational risks, and cutting costs for digital businesses.

By Catherine Knowles • 3 min read • Thu, 28th Mar 2024
Yellow.ai unveils Email Automation feature for streamlined support
Customer Experience

Yellow.ai unveils Email Automation feature for streamlined support

Yellow.ai launches an AI-powered Email Automation feature, revolutionising customer service with real-time responses, increased efficiency, and reducing operational costs by 60%.

By Catherine Knowles • 3 min read • Mon, 4th Mar 2024
KnowBe4 expands APAC team with two new sales leaders
Zendesk

KnowBe4 expands APAC team with two new sales leaders

Security firm KnowBe4 hires Joe Gillett and Philip Tnee to lead sales in the Asia-Pacific, bolstering its presence amid regional growth.

By Imee Dequito • 3 min read • Thu, 15th Feb 2024
Zendesk acquires AI-assurance platform Klaus to boost customer experience
Customer Experience

Zendesk acquires AI-assurance platform Klaus to boost customer experience

Zendesk has enriched their workforce engagement platform with the acquisition of AI-powered Klaus, to deliver superior, intelligent customer experiences.

By Kaleah Salmon • 3 min read • Thu, 15th Feb 2024
AI-driven customer experience heralds future trends
Unified Communications

AI-driven customer experience heralds future trends

The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.

By Shannon Williams • 3 min read • Thu, 18th Jan 2024
Zendesk acquires AI firm Klaus to enhance customer experience
DevOps

Zendesk acquires AI firm Klaus to enhance customer experience

Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.

By Catherine Knowles • 3 min read • Wed, 10th Jan 2024
Cloudflare appoints Steve Bray as new Head of Australia & New Zealand
Data Analytics

Cloudflare appoints Steve Bray as new Head of Australia & New Zealand

Cloudflare announces Steve Bray, former executive at Salesforce and Zendesk, as the new Head of Australia and New Zealand.

By Imee Dequito • 3 min read • Tue, 28th Nov 2023
Will 2024 be the year you supercharge the performance of your customer contact centre?
Unified Communications

Will 2024 be the year you supercharge the performance of your customer contact centre?

Robotic process automation is a game changer for organisations that rely on this critical customer touchpoint to drive sales and growth.

By Max Howells • 4 min read • Wed, 15th Nov 2023
Zendesk extends generative AI offerings to secure data further
Data Analytics

Zendesk extends generative AI offerings to secure data further

The company has also launched capabilities to secure data further and ensure privacy in the evolving AI landscape.

By Gaurav Sharma • 4 min read • Fri, 6th Oct 2023

Stories from Other Regions

Zendesk stories

AI investment surges among European startups despite challenges
Data Analytics

AI investment surges among European startups despite challenges

Report reveals 68% of European tech startups are leveraging AI, with investments in emerging technologies like ML and 5G shaping the future landscape.

By Shannon Williams • 3 min read • Fri, 14th Jun 2024