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Genesys integrates AI into the Cloud CX contact centre platform
Customer Relationship Management

Genesys integrates AI into the Cloud CX contact centre platform

Genesys integrates AI features into its Genesys Cloud CX platform, allowing businesses to automate and scale without IT support.

By Ryan Morris-Reade • 3 min read • Thu, 12th Aug 2021
Financial institutions turn to AI and ML to aid anti-money laundering efforts
Artificial Intelligence

Financial institutions turn to AI and ML to aid anti-money laundering efforts

A third of financial institutions are speeding up their adoption of AI and ML for AML technology due to COVID-19, according to a new industry study.

By Catherine Knowles • 3 min read • Thu, 12th Aug 2021
Mobile app installs in APAC continue strong growth trajectory
Fintech

Mobile app installs in APAC continue strong growth trajectory

Mobile app installs are reaching record highs, but it doesn't always mean people are taking more time to engage with the apps they're using.

By Staff Writer • 2 min read • Thu, 12th Aug 2021
Finance leaders must shift their focus to data, report finds
Data Analytics

Finance leaders must shift their focus to data, report finds

Finance leaders have the choice to either watch their function be automated out of existence or take on a new role, according to a new report.

By Catherine Knowles • 4 min read • Thu, 12th Aug 2021
Streaming service Salesforce+ announced - award winning live and on-demand content
Data Analytics

Streaming service Salesforce+ announced - award winning live and on-demand content

Salesforce announces Salesforce+, an all-new streaming service providing live and on-demand content for every role, industry and line of business.

By Ryan Morris-Reade • 3 min read • Wed, 11th Aug 2021
Parallels Desktop 17 announced - Apples M1 chip and Windows 11 enable impressive new features
Semiconductors

Parallels Desktop 17 announced - Apples M1 chip and Windows 11 enable impressive new features

Parallels announce Parallels Desktop 17 for Mac, with major new features for running native Windows applications on Macs with Apple M1 and Intel chips.

By Ryan Morris-Reade • 3 min read • Wed, 11th Aug 2021
Murdoch University selects Workday and Collaborative Solutions for business transformation
Digital Transformation

Murdoch University selects Workday and Collaborative Solutions for business transformation

The transformation will see Murdoch University replace various legacy systems with Workday's enterprise cloud applications for HCM, finance and planning.

By Staff Writer • 3 min read • Wed, 11th Aug 2021
NortonLifeLock and Avast to merge
Avast

NortonLifeLock and Avast to merge

The companies' boards believe the merger has 'compelling strategic and financial rationale', and creates an opportunity to create a new cyber-safety business.

By Staff Writer • 2 min read • Wed, 11th Aug 2021
Microsoft Teams, ServiceNow, Gmail, Jira integrated for risk and compliance with 6click
Software-as-a-Service

Microsoft Teams, ServiceNow, Gmail, Jira integrated for risk and compliance with 6click

Microsoft Teams, ServiceNow, Gmail, Jira and others can now be integrated with 6clicks for risk and compliance processes.

By Shannon Williams • 3 min read • Wed, 11th Aug 2021
Video: 10 Minute IT Jams - Who is Twilio?
Software-as-a-Service

Video: 10 Minute IT Jams - Who is Twilio?

In today's interview we have Twilio vice president for APJ Lee Hawksley, who discusses the company's products and solutions.

By Nick Forrester • 6 min read • Wed, 11th Aug 2021
Dovetail raises $5m, continues to innovate in customer research space
Data Analytics

Dovetail raises $5m, continues to innovate in customer research space

Dovetail raises AU$5m to expand its customer research platform. It has gained over 1,000 customers, including IBM and Harvard University.

By Catherine Knowles • 4 min read • Wed, 11th Aug 2021
Spamhaus teams up with Validity to fight malicious emails
Email Security

Spamhaus teams up with Validity to fight malicious emails

Spamhaus and Validity partner to combat malicious activity in emails, aiming to create a safer environment for businesses and consumers.

By Staff Writer • 3 min read • Wed, 11th Aug 2021
Pushing cyber-awareness beyond Australia's C-level
Risk & Compliance

Pushing cyber-awareness beyond Australia's C-level

Now that CEOs across ANZ properly understand cybersecurity and cyber-risks, it's time to get the board of directors up to speed.

By Jim Cook • 4 min read • Tue, 10th Aug 2021
Qualys enters into agreement to acquire TotalCloud
Cloud Security

Qualys enters into agreement to acquire TotalCloud

Cloud security company Qualys has announced an agreement to acquire TotalCloud, the cloud workflow management and no-code automation platform.

By Ryan Morris-Reade • 2 min read • Tue, 10th Aug 2021
NVIDIA maintains tight grip on market for AI processors in cloud and data centers
Semiconductors

NVIDIA maintains tight grip on market for AI processors in cloud and data centers

NVIDIA has been declared a frontrunner in AI processors for cloud and data centers, securing 80.6% of global revenue in 2020.

By Staff Writer • 2 min read • Tue, 10th Aug 2021
Xero unveils largest bank reconciliation improvements in a decade
Fintech

Xero unveils largest bank reconciliation improvements in a decade

Xero unveils major improvements to bank reconciliation, with an all-new design and AI-powered algorithms for more accurate suggestions.

By Ryan Morris-Reade • 2 min read • Tue, 10th Aug 2021
Gartner: Gaps between employer and staff sentiment on the future of work
Hybrid & Remote Work

Gartner: Gaps between employer and staff sentiment on the future of work

A gap is emerging between executive and individual contributor perceptions on the future of the employee experience, says Gartner.

By Shannon Williams • 4 min read • Mon, 9th Aug 2021
Organisations must accelerate digital transformation - Aruba
Digital Transformation

Organisations must accelerate digital transformation - Aruba

The hospitality sector must prioritize digital transformation to recover from the pandemic and meet evolving consumer demands, warns Aruba.

By Shannon Williams • 5 min read • Mon, 9th Aug 2021
Think180 partners with SNP to deliver SAP software to Aus market
SAP

Think180 partners with SNP to deliver SAP software to Aus market

Think180, an Australian SAP partner, has partnered with SNP Transformations SEA to distribute SAP software in the Asia Pacific region.

By Catherine Knowles • 3 min read • Mon, 9th Aug 2021