CFOtech Australia logo
Technology news for Australian CFOs and financial decision-makers
Story image

Leadership out of touch with employee expectations - Microsoft

By Shannon Williams
Wed 15 Jun 2022

According to the Work Trend Index report from Microsoft, 60% of managers in Singapore say leadership at their company is out of touch with employee expectations, while 78% say they don't have the influence or resources to drive change for their team.

The 2022 Work Trend Index outlines five locally relevant trends from an external study of 31,000 people in 31 countries, including Singapore, along with an analysis of trillions of productivity signals in Microsoft 365 and labor trends on LinkedIn:

  • Employees are redefining what's worth it. 52% of employees in Singapore are more likely to prioritise their health and wellbeing over work than before the pandemic.
  • 23% employees left their jobs last year, but the Great Reshuffle isn't over: 63% of Gen Z and Millennials in Singapore are likely to consider changing employers in the year ahead.
  • Managers feel wedged between leadership and employee expectations. While more than half (51%) of leaders in Singapore plan on bringing full-time in-person work, but employees feel otherwise. 
  • More than half (53%) of workers in Singapore are considering a switch to remote or hybrid. As a result, the differences in expectations left managers feeling like they don't have the power to drive change in their team. 
  • Leaders need to make the office worth the commute. 38% of hybrid employees in Singapore say their biggest challenge is knowing when and why to come into the office. Yet, only 30% of leaders have created team agreements to define these new norms.
  • Rebuilding social capital looks different in a hybrid world. 49% of leaders in Singapore say relationship-building is the greatest challenge of having employees work hybrid or remote. However, with workers in Singapore considering a shift to remote or hybrid in the year ahead, companies cannot rely solely on the office as they rebuild social capital. 
  • Flexibility doesn't have to mean "always on." Hybrid work has opened the doors for more flexible work, but the digital overload has caused people to spend more time engaging with work. Global data showed that the workday span for average Microsoft Teams user has increased by 13% or 46 minutes. After-hours work and weekend work have also increased 28% and 14% respectively.

"The past two years prompted many of us to review our priorities and how we navigate work, especially when flexibility and well-being become non-negotiables for our people," says Lee Hui Li, managing director of Microsoft Singapore. 

"Today, we are not the same people who went home to work in early 2020. Hence, leaders must embrace these new expectations with the right tools and reciprocal policies in place, so they can set their people and their business up for long-term success, as they build a resilient, digitally inclusive economy."

Making hybrid work work for everyone will require intentional leadership around how, when and where to work and technology has a key role to play. Microsoft is introducing new features across its suite of solutions designed to improve the hybrid work experience.

  • The language interpretation feature in Teams enables live interpreters to convert what the speaker says into another language in near real time. 
  • The meeting organiser can assign interpreters and select up to 16 source and target language combinations, while attendees will hear the translation. 
  • Microsoft Whiteboard in Teams offers a rich set of new capabilities that bring visual collaboration to life, including collaboration cursors, more than 50 new templates, contextual reactions, and the ability to open existing boards and collaborate with external colleagues in Teams meetings. T
  • o improve hybrid brainstorming, completion of action items and making decisions together without having to switch context or apps, Microsoft is introducing Loop components in Outlook mail.
  • In Singapore, Microsoft is introducing a new offering in Microsoft Teams Phone called Operator Connect, in partnership with Singtel. This assigns a single business-provided mobile phone number for desktop and mobile devices, making it seamless to move calls across networks and devices with no interruptions. 
  • To support flexible work styles, two PowerPoint experiences, cameo and recording studio, are being brought together. This will make it possible for presenters to deliver presentations with PowerPoint Live in Teams, whether or not they attend the meeting.
     
Related stories
Top stories
Story image
Tech job moves
Tech job moves - Bitdefender, Cohesity, Fortinet & MODIFI
We round up all job appointments from June 27-30, 2022, in one place to keep you updated with the latest from across the tech industries.
Story image
Digital wallets
NFTs are ready to disrupt the ticketing world
The last few months have seen NFTs wielded by digital creators to take ownership over their craft and content. Now other industries are beginning to understand the real-world value that these nifty decentralised tokens can provide.
Story image
Artificial Intelligence
Juniper study reveals top AI trends in APAC region
Juniper's research shows an increase in enterprise artificial intelligence adoption over the last 12 months is yielding tangible benefits to organisations.
Story image
Infrastructure
New VMware offerings improve cloud infrastructure management
VMware has unveiled VMware vSphere+ and VMware vSAN+ to help organisations bring benefits of the cloud to existing on-prem infrastructure.
Story image
MarTech
Martech experts reveal the “buzz” on personalisation
In the digital age, innovative technology must be leveraged to power an efficient and effective relationship marketing strategy.
Story image
Cybersecurity
Video: 10 Minute IT Jams - An update from CrowdStrike
Scott Jarkoff joins us today to discuss current trends in the cyber threat landscape, and the reporting work CrowdStrike is doing to prevent further cyber harm.
Story image
Digital Transformation
What CISOs think about cyber security, visibility and cloud
Seeking to uncover the minds of CISOs and CIOs across Asia Pacific, my company recently asked Frost & Sullivan to take a snapshot of cloud adoption behaviour in the region.
Story image
Talend
Forrester names Talend Leader in enterprise data fabric
Forrester has named Talend a leader among enterprise data fabric providers in the Forrester Wave: Enterprise Data Fabric, Q2 2022 report.
Story image
Tech job moves
Tech job moves - ActiveCampaign, Arcserve, LogRhythm & Qlik
We round up all job appointments from June 17-22, 2022, in one place to keep you updated with the latest from across the tech industries.
Story image
Dicker Data
EXCLUSIVE: Why women in IT makes good business sense - Dicker Data
The Federal government wants to bolster female participation in the tech industry to at least 40% by 2030. Here's how one homegrown Australian company has already reached that goal.
Digital Transformation
Discover the 5 signs your business is ready for a cloud-based ERP. Is your business being left behind as more of your competitors switch to the cloud?
Link image
Story image
Digital Transformation
Google Cloud launches new Digital Accelerator bundles for Aussie SMBs
The new bundles are designed to help Australian small and medium-sized businesses embrace digital transformation and take their businesses online.
Story image
Accounting
One in five Aussies never reimbursed for work expenses
A new survey has exposed Australian employee job dissatisfaction, with many being left out of pocket for work expenses. 
Story image
Samsung
Monitors are an excellent incentive for getting employees back
The pandemic has taught us that hybrid working is a lot easier than we would’ve thought, so how can the office be made to feel as comfortable as home? The answer could be staring you in the face right now.
Story image
Accounting
Four factors to consider when choosing the right job accounting solution
Progressive job-based businesses can achieve success by strengthening their ability to quantify every cost attributable to the delivery of an outcome for a customer.
Story image
Data Protection
Five signs your business is ready to move to the cloud
Many organisations are thinking about moving to the cloud. But what are the signs you are ready, and what are the reasons to move?
Productivity
Discover the 5 ways your ERP may be letting you down. Is your current system outdated, difficult to manage, and costing you a fortune?
Link image
Story image
Wiise
Four things wholesale distributors need to consider for FY2023
In a post-pandemic world, there are many things for a distribution business to juggle. ERP solutions company Wiise narrows down what companies should focus on.
Story image
Sustainability
Honeywell launches new carbon energy management software for buildings
The new Carbon & Energy Management service allows building owners to track and optimise energy performance against carbon reduction goals, down to a device or asset level.
The Access Group
Health and social care organisations are currently under significant financial pressure. Find out how financial transformation can help provide an effective route forward.
Link image
Story image
Public Cloud
Public cloud services revenues top $400 billion in 2021
"For the next several years, leading cloud providers will play a critical role in helping enterprises navigate the current storms of disruption."
Story image
Shouta
The rise of digital gifting in the workplace
The name itself does most of the explaining; it’s a gift you receive virtually. But a misconception about digital gifts is that they need to be redeemed virtually as well. 
Story image
SaaS
Sealord partners with Infor to improve sustainability
Sealord has chosen Infor as a strategic partner to implement an operational cloud-based platform that provides day-one functionality and sustainability gains.
Story image
Contact Centre
Customer service agents don't want to return to contact centres
A new report has revealed that 85% of customer service agents want to work full-time at home and not return to contact centre offices.
Story image
Fintech
Corpay announces new collaboration with Triterras
Corpay and fintech firm Triterras have announced a new collaboration between Corpay’s Cross-Border business and Triterras Inc.    
Supply chain
Discover the 4 critical priorities for wholesale distribution businesses in FY23. Are you worried about how supply chain issues may affect your business in 2023?
Link image
Story image
Citrix
The best ways to attract young talent during labour shortages
New research from Citrix reveals hybrid working and ventures into the metaverse are top of mind for Gen Z workers.
Story image
Cloudera
Overcoming hybrid and multi-cloud challenges to drive innovation
Driven by improvements in technology, financial services companies have advanced both internal and external systems and processes, with the likes of digitisation, personalisation and risk management redefining the industry.
Story image
Microsoft
TO THE NEW unveils A/NZ Managed Services for Microsoft Azure
TO THE NEW has released Managed Services for Microsoft Azure to meet the growing demand in the A/NZ market and globally.
Story image
Hybrid workforce
Why hybrid working is here to stay and how to ace it
Citrix's new report reveals hybrid workers are more productive and engaged at work than their office and completely remote counterparts.
Story image
Cryptocurrency
NOWPayments launches new service to analyse cryptocurrency fees
NOWPayments has launched a new network fee optimisation solution that analyses current network fees and picks the most profitable option out of the client's payout wallets.
The Access Group
Struggling to understand which transformative technologies will help your business? The Access Group provides a look into key opportunities and impacts for finance.
Link image
Story image
Gartner
Gartner's top recommendations for security leaders
"Leaders now recognise that major disruption is only one crisis away. We can’t control it, but we can evolve our thinking, philosophy, program and architecture.”
Story image
Artificial Intelligence
Accenture shares the benefits of supply chain visibility
It's clear that gaining better visibility into the supply chain will help organisations avoid excess costs, inefficiencies, and complexity to ultimately improve their bottom line.
Story image
Healthcare
Workday winning on culture and family focus
This family-first approach sees all employees receive access to family-wide private healthcare cover, as well as income protection and life insurance policies.
Project management
Discover the 4 crucial factors for choosing the right job-costing solution. Is your team struggling to cost jobs and keep projects running on budget?
Link image
Story image
3D Printing
Fleet Space, Konica Minolta partner for 3D printer offering
Fleet Space has partnered with Konica Minolta to implement 3D printers from 3D Systems to support the commercial small satellite manufacturer’s offerings.
Story image
Hybrid workforce
How organisations can prepare for a post-pandemic workforce
The so-called 'new normal' office looks different to how it did pre-pandemic, and organisations need to take steps to better manage their post-pandemic workforce. 
Story image
Payroll
How New South Wales state departments achieved cloud migration success
State departments in New South Wales are heading to the cloud to achieve better workflow solutions, and one company is paving the way for their success.
Story image
Airwallex
How Airwallex helps businesses achieve globalisation success
As markets continue to shift, businesses need to be able to provide the same quality of service for customers regardless of where they are located around the world.
The Access Group
Increasing headcount isn't always the best way to grow. A good financial strategy can help solve many issues, and The Access Group shares the secret to success.
Link image
Story image
Enterprise Resource Planning / ERP
Five ways your ERP is letting you down and why its time for a change
Wiise explains while moving to a new system may seem daunting, the truth is that legacy systems could be holding your business back.
Story image
Music
Mastercard reveals first-ever album titled Priceless
Mastercard's music album Priceless has been unveiled at the Cannes Lions Festival of Creativity and features 10 songs by 10 artists worldwide.
Story image
API
Industry-first comprehensive risk-based API security enhances protection
Application Programming Interfaces (APIs) have become a crucial part of operating web and mobile application businesses and are causing significant economic growth in the digital sector.