Webinar: Practical lessons from Kieser’s transition from Xero to cloud ERP
Like many service-based businesses, Kieser was under pressure to scale operations and improve reporting while managing tight margins and lean teams. But it wasn't possible with their existing setup of 27 instances of Xero and 80+ budgeting spreadsheets spread across 30 clinics. In fact, it was only when they unified finance in the cloud with NetSuite ERP that they were able to finally move beyond the limits of legacy systems.
Webinar - Outgrowing Xero: How Kieser set the stage for growth with NetSuite
Join us on Thursday 4 September 2025 at 11:00am AEST for a 45-minute walkthrough with Kieser CFO Dianna Butterworth and technology partner Annexa. The session will cover the specific steps that rapidly sped up and matured reporting and created space for growth, and how to apply a similar structure in your environment.
The signs it's time to mature your systems
If you've ever wrangled multiple ledgers at month-end, you'll relate to some of Kieser's frustrations, as well as their triggers to move to a new system.
Significant time spent retrieving files, reconciling entity-level GL differences and running consolidations in Excel. Late adjustments triggering a chain of workbook edits. Approvals sitting buried in inboxes with no audit trail, leaving sign-off to slip into week two. Reports landing after the window for action, leaving operations without a timely view and finance occupied with manual reconciliation. Add a larger team or a subscription model and the administrative load climbs again, pulling finance away from analysis and into maintenance.
These are all common problems faced by businesses running multiple smaller accounting systems like Xero or MYOB. And Kieser's previous environment looked much the same.
"We weren't getting results for up to 25 days after the end of the reporting period. By that stage, we had no visibility on what was really happening within the clinics in the previous month. Whereas, with NetSuite, at day five, we understand exactly what our revenue numbers are, what our workforce planning numbers are and we've got visibility over the bottom line," says Butterworth.
Just as the move to NetSuite transformed Kieser, migrating to a better-fit solution delivers tangible advantages. Financial processes are standardised across the organisation, consolidations run in-system rather than in spreadsheets, and approvals are role-based with clear audit trails. Journals and reconciliations are automated so exceptions are managed earlier in the cycle, not at the end. Reporting is produced in days instead of weeks, giving business leaders the confidence to act on current information rather than outdated data.
The frustrations Kieser faced will feel familiar to many finance teams. What's different is how quickly those challenges shifted once they moved to a unified ERP. In this upcoming webinar, you'll hear firsthand the impacts of levelling up to a cloud ERP and how to recognise when it's time to make the same move.
Register for the Kieser webinar to hear the full story | September 4, 11am AEST
