Banking Stories - Page 44

Australian Stories

Banking stories

Newgen partners with BankVic to enhance digital banking

Newgen Software has teamed up with BankVic to elevate digital banking experiences, implementing the NewgenONE platform to enhance operational efficiency.

By Kaleah Salmon • 2 min read • Thu, 5th Dec 2024

Unified Communications

Great Southern Bank enhances service with CXone Mpower

Great Southern Bank is enhancing its customer service automation by deploying NICE's AI-powered CXone Mpower platform, supported by Optus.

By Sean Mitchell • 2 min read • Wed, 4th Dec 2024

Biometrics

Why identity management is an essential investment for Australian financial services providers in 2025

Allaying rising concerns about privacy and security is critical for organisations and institutions that want to survive and thrive.

By Ashley Diffey • 4 min read • Mon, 2nd Dec 2024

Customer Relationship Management

Commonwealth Bank uses AI to enhance customer service

Commonwealth Bank of Australia is leveraging AI to improve customer service, reducing scam losses by 50%, fraud by 30%, and call wait times by 40%.

By Kaleah Salmon • 2 min read • Fri, 29th Nov 2024

Unified Communications

Publicis Sapient partners with Google Cloud on AI adoption

Publicis Sapient has partnered with Google Cloud to boost generative AI adoption, creating a dedicated unit to assist enterprises in leveraging AI technologies.

By Melania Watson • 3 min read • Fri, 22nd Nov 2024

Fintech

Rent The Roo partners with GoCardless to cut dishonour fees

GoCardless has teamed up with Rent The Roo to enhance payment experiences, eliminating dishonour fees and improving payment success rates for customers.

By Imee Dequito • 3 min read • Thu, 21st Nov 2024

Unified Communications

Spriggy partners with Fastter for new 5G mobile service

Fastter and Spriggy have launched Spriggy Mobile, a 5G service aimed at enhancing children's safety and parental control for Aussie families.

By Melania Watson • 3 min read • Wed, 20th Nov 2024

Global Stories

Banking stories

Gaming

Bureau raises USD $30m Series B amid soaring fraud costs

Bureau has raised USD $30 million in a Series B funding round, aiming to tackle the global fraud crisis, which costs USD $486 billion each year.

By Sean Mitchell • 3 min read • Thu, 19th Dec 2024

Supply Chain

INFORM Australia reports 138% revenue hike since 2022

INFORM Australia reports a staggering 138% revenue growth since 2022, promoting Matthew Wittemeier to Director of Strategy ANZ to drive further innovation.

By Imee Dequito • 2 min read • Tue, 17th Dec 2024

Clean technologies

Banks cut onboarding time by 32% with digital identity

A new report reveals banks using Corporate Digital Identity reduce onboarding time by 32%, enhancing compliance accuracy and operational efficiency.

By Sean Mitchell • 2 min read • Wed, 4th Dec 2024

Risk & Compliance

Ripjar study shows GenAI set to reshape AML compliance

A Ripjar study reveals over 60% of compliance teams expect Generative AI to revolutionise Anti-Money Laundering processes within two years.

By Shannon Williams • 3 min read • Tue, 3rd Dec 2024

Digital Transformation

EastWest Bank partners MoEngage for digital innovation

EastWest Bank has teamed up with MoEngage to enhance its digital banking experience with tailored engagement solutions for clients across various sectors.

By Melania Watson • 3 min read • Wed, 20th Nov 2024

Stories from Other Regions

Banking stories

Customer Experience

G+D unveils BPS C evo to enhance cash-handling efficiency

Giesecke+Devrient has unveiled the BPS C evo, a banknote processing system designed to enhance efficiency and security in cash operations.

By Catherine Knowles • 3 min read • Thu, 19th Dec 2024

Money Laundering

Corporate Digital Identity: a tool to combat financial crime

Financial crime is set to cost global economies USD $485.6 billion in 2023, prompting calls for Corporate Digital Identity to enhance fraud prevention.

By Melania Watson • 3 min read • Fri, 29th Nov 2024

Wise

Exclusive: Survey reveals NZ SMEs struggle with international expansion costs

A Wise survey reveals New Zealand SMEs face significant hurdles in global expansion, particularly high costs and hidden fees in international payments.

By Melania Watson • 3 min read • Fri, 29th Nov 2024

Fintech

Finkeda enhances banking access in rural India with AePS

Finkeda is tackling banking accessibility in rural India with Aadhaar-enabled Payment System and Micro ATM services to empower underserved communities.

By Sean Mitchell • 3 min read • Fri, 22nd Nov 2024

Fintech

UK elderly urge banks to keep branches amidst digital age

A staggering 88% of older UK residents believe banks should retain physical branches, highlighting concerns over the digital divide and access to services.

By Imee Dequito • 3 min read • Fri, 22nd Nov 2024

Customer Relationship Management

Business Next launches AI platform for India's BFSI sector

Business Next has launched AGENTNEXT, India's first AI agent platform, to modernise banking and financial services, aiming for 60-70% task automation.

By Melania Watson • 3 min read • Fri, 22nd Nov 2024