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Australian Stories

Communications Alliance stories

Revised telecom code seeks stronger consumer safeguards
Cloud / Communication Service Providers

Revised telecom code seeks stronger consumer safeguards

Communications Alliance has proposed revisions to the Telecommunications Consumer Protection Code, aiming to enhance consumer safeguards in Australia.

By Kaleah Salmon • 3 min read • Tue, 17th Dec 2024
Australian telecom complaints reach record low levels
Unified Communications

Australian telecom complaints reach record low levels

Complaints to Australian telecoms have plummeted to record lows, averaging just 2.7 per 10,000 services, signalling improved customer satisfaction.

By Melania Watson • 2 min read • Thu, 14th Nov 2024
Communications Alliance urges safe harbour in scams law
Unified Communications

Communications Alliance urges safe harbour in scams law

The Communications Alliance is pushing for a safe harbour in the new Scams Prevention Framework to protect telcos from excessive liabilities.

By Melania Watson • 3 min read • Tue, 8th Oct 2024
Australian telco complaints continue to decline in 2024
Unified Communications

Australian telco complaints continue to decline in 2024

Australia's telecommunications industry sees further improvement as complaints drop to 2.7 per 10,000 services in the April-June 2024 quarter, down from 3.1.

By Melania Watson • 2 min read • Tue, 6th Aug 2024
Leap Telecommunications' Matthew Enger wins big at 2024 ACOMM
Unified Communications

Leap Telecommunications' Matthew Enger wins big at 2024 ACOMM

Matthew Enger of Leap Telecommunications has been named Communications Ambassador 2024 at the ACOMM Awards in Sydney.

By Melania Watson • 3 min read • Fri, 19th Jul 2024
Luke Coleman appointed CEO of Communications Alliance
Government

Luke Coleman appointed CEO of Communications Alliance

In an exciting and fresh appointment, Luke Coleman will be stepping into the role of CEO at Communications Alliance in September 2024.

By Melania Watson • 2 min read • Wed, 17th Jul 2024
Australian telco customer complaint numbers hit record low
Unified Communications

Australian telco customer complaint numbers hit record low

Australia's telcos achieve record-low complaint rates, with just three complaints per 10,000 services in operation.

By Shannon Williams • 3 min read • Thu, 3rd Aug 2023
Australia's telcos maintain record-low complaint rates
Unified Communications

Australia's telcos maintain record-low complaint rates

Australia's telcos have maintained record-low complaint rates, according to the latest Complaints-in-Context Report released by the Communications Alliance.

By Gaurav Sharma • 3 min read • Tue, 14th Feb 2023

Global Stories

Communications Alliance stories

Thinxtra honoured for IoT operation and implementation
Internet of Things

Thinxtra honoured for IoT operation and implementation

The IoT specialist network operator and solutions provider has been awarded two awards this year, and nominated for two more.

By Ben Moore • 2 min read • Fri, 7th Sep 2018