Customer Loyalty stories - Page 5

Value for money, not low prices or rapid delivery, is the strongest driver of eCommerce satisfaction, Judge.me's study of reviews finds.

Martech leaders say CDPs will shift from passive data stores to AI-driven intelligence hubs, uniting personalisation, media and trust.

Record Black Friday online sales risk hollowing out profits as soaring returns, refunds and BNPL queries squeeze retailers' margins.

Australian contact centres risk drowning in metrics; experts urge a sharper focus on a few vital KPIs to lift service, loyalty and morale.

Retailers brace for a “Christmas Returns Hangover” as eDesk reports a 45% spike in return requests from 26 December, denting profits.

Australian holiday shoppers are spending strategically, forcing retailers to sharpen promotions, personalise offers and boost in-store experience.

AI is set to reshape eCommerce by 2026, powering discovery, emotional journeys and flexible subscriptions built on cleaner product data.

Satellite tie-ups, eSIM and loyalty-led MVNOs will drive practical, value-focused change in UK and European telecoms by 2026.

Trend Micro names Vantage Markets a 2025 Global Customer Awards innovator, spotlighting creative cybersecurity use across sectors worldwide.

Australia Post teams with The ICONIC and Oz Hair and Beauty, offering AUD $10 rewards to steer online shoppers towards Parcel Lockers.

By 2026, AI will transform customer service with firms mandated to disclose AI use, boost transparency, and balance trust and security in interactions.

Nearly half of mobile users worldwide would switch providers for satellite coverage, with 60% willing to pay extra for reliable service beyond traditional dead zones.

Eagle Eye restructures APAC leadership with new key appointments to accelerate growth beyond USD $10 million in the Asia-Pacific region.

Velocity Frequent Flyer members in Australia can now earn and spend points when dining at over 3,000 venues via the me&u app, boosting rewards beyond flights.

Australian online retailers have seen a 301% rise in PayTo payments, boosting cash flow and cutting costs through faster, direct bank-to-bank transfers.

Shopify merchants face a new challenge: real-time multilingual messaging to support global shoppers beyond translated storefronts, boosting trust and sales.

Retailers now measure peak season success by delivery efficiency, blending speed and cost control to protect margins amid rising consumer expectations.

Australian and New Zealand energy and transport firms embrace AI-driven loyalty platforms for faster, personalised customer rewards and operational efficiency in 2025.

AI is revolutionising payments in Australia, enabling scale, smarter risk management, and seamless customer experiences beyond mere system upgrades.

APAC's travel sector moves beyond recovery, focusing on trust and loyalty as key to winning customers in 2026 amid rising acquisition costs.