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AI reshapes loyalty, super apps & customer engagement
Data Protection

AI reshapes loyalty, super apps & customer engagement

AI is transforming loyalty from points to real-time, personalised journeys as super apps and agentic engagement engines rapidly take hold.

By Shannon Williams • 5 min read • Tue, 30th Dec 2025
Asia-Pacific & AI drive bullish CEO outlook for 2026
Digital Transformation

Asia-Pacific & AI drive bullish CEO outlook for 2026

Global CEOs pin 2026 hopes on APAC growth and soaring AI spend, despite geopolitical risks and investor pressure for faster returns.

By Catherine Knowles • 5 min read • Tue, 30th Dec 2025
AI propels 2026 growth plans for small firms in ANZ
Data Analytics

AI propels 2026 growth plans for small firms in ANZ

Small firms across Australia and New Zealand turn to AI to sharpen 2026 growth, boost service standards and tackle persistent staff shortages.

By Shannon Williams • 5 min read • Wed, 24th Dec 2025
TCS unveils BaNCS AI Compass for global financial firms
Digital Transformation

TCS unveils BaNCS AI Compass for global financial firms

TCS launches BaNCS AI Compass, adding explainable AI agents to help global banks automate operations while tightening governance controls.

By Jake MacAndrew • 3 min read • Sat, 20th Dec 2025
AI tops CEO earnings calls as bubble fears intensify
Network Infrastructure

AI tops CEO earnings calls as bubble fears intensify

AI dominates CEO earnings calls for the first time, as leaders pair record investment pledges with mounting warnings of an AI market bubble.

By Sean Mitchell • 5 min read • Fri, 19th Dec 2025
Tech Mahindra, Google Cloud push agentic AI in Gemini
Manufacturing

Tech Mahindra, Google Cloud push agentic AI in Gemini

Tech Mahindra and Google Cloud will scale Gemini 2.5-based agentic AI to move enterprises from pilots to production-grade, governed workflows.

By Catherine Knowles • 4 min read • Fri, 19th Dec 2025
AI agents expose data, security & skills bottlenecks
Data Protection

AI agents expose data, security & skills bottlenecks

AI agents are set to strain data, security and talent in 2026, as enterprises bet on a few core frameworks and brace for identity attacks.

By Kaleah Salmon • 5 min read • Thu, 18th Dec 2025
UK firms see responsible AI as key competitive edge
Digital Transformation

UK firms see responsible AI as key competitive edge

Most UK business leaders say responsible AI will be a key competitive edge within three years, but many still struggle to put it into practice.

By Catherine Knowles • 4 min read • Thu, 18th Dec 2025
Study finds value for money trumps price in eCommerce
Data Analytics

Study finds value for money trumps price in eCommerce

Value for money, not low prices or rapid delivery, is the strongest driver of eCommerce satisfaction, Judge.me's study of reviews finds.

By Catherine Knowles • 4 min read • Thu, 18th Dec 2025

Stories from Other Regions

Customer service stories

UK retailers face GBP £1.05bn hit from gift returns
Digital Transformation

UK retailers face GBP £1.05bn hit from gift returns

UK retailers brace for a GBP £1.05bn blow from 52 million post-Christmas gift returns, as hybrid shopping and fashion fit issues drive costs.

By Sean Mitchell • 4 min read • Mon, 29th Dec 2025
Alteryx names Bill Tabbit-Humphrey as Chief Customer Officer
Software-as-a-Service

Alteryx names Bill Tabbit-Humphrey as Chief Customer Officer

Alteryx appoints veteran customer experience leader Bill Tabbit-Humphrey as Chief Customer Officer to steer post-sale AI analytics strategy.

By Kaleah Salmon • 4 min read • Mon, 22nd Dec 2025
Commvault Cloud to bolster AWS European Sovereign Cloud
Software-as-a-Service

Commvault Cloud to bolster AWS European Sovereign Cloud

Commvault will offer its Commvault Cloud on the new AWS European Sovereign Cloud, boosting data protection for tightly regulated EU customers.

By Jake MacAndrew • 3 min read • Sat, 20th Dec 2025
Royal London adopts Seismic to enhance client service
Document Management

Royal London adopts Seismic to enhance client service

Royal London Asset Management adopts Seismic's AI-driven platform to streamline client content, boost productivity and tighten compliance controls.

By Catherine Knowles • 4 min read • Fri, 19th Dec 2025
Aviva expands TCS deal to run more UK life policies
Digital Transformation

Aviva expands TCS deal to run more UK life policies

Aviva extends its tech pact with TCS, shifting another 1.1m UK life policies onto the BaNCS platform to streamline service and costs.

By Catherine Knowles • 4 min read • Fri, 19th Dec 2025
Microsoft cloud region powers New Zealand's AI growth
Agricultural Technology

Microsoft cloud region powers New Zealand's AI growth

Microsoft's NZ North cloud hub is powering Aotearoa's AI push, cutting costs, boosting skills and running on 100 per cent renewable energy.

By Melania Watson • 5 min read • Fri, 19th Dec 2025
SimplyBook.me launches AI voice tool for bookings
Data Protection

SimplyBook.me launches AI voice tool for bookings

SimplyBook.me rolls out AI Voice Booking, letting customers schedule appointments by speaking naturally on websites, WhatsApp and social channels.

By Melania Watson • 4 min read • Fri, 19th Dec 2025
Zen Internet earns third Great Place To Work title
Human Capital Management

Zen Internet earns third Great Place To Work title

Zen Internet has secured Great Place To Work certification for 2025, its third title, after 85% of staff called it a great workplace.

By Kaleah Salmon • 4 min read • Thu, 18th Dec 2025