Customer service stories - Page 35
Twilio honours AI startups pushing innovation in customer engagement
Tue, 30th Jan 2024
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data analytics
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cx
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martech
Twilio honoured innovative startups utilising Generative AI and Twilio's suites to enhance digital communication for customer experiences in its AI Startup Searchlight awards.
Introducing Aidge: Alibaba International's multilingual AI-powered toolkits for SMEs' global growth
Tue, 23rd Jan 2024
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martech
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api
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llms
Alibaba International pilots 'Aidge', an AI-powered toolkit targeting SMEs' global expansion, tackling challenges of language, marketing costs, and access to talent.
Corsair unveils A115, their most efficient air cooler yet
Mon, 22nd Jan 2024
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intel
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amd
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customer service
Corsair introduces the A115, its most advanced air cooler yet, designed to combat high temperatures from the latest Intel and AMD CPUs with its efficient design and superior thermal transfer.
Sarah Martin joins Avec as General Manager, ACT
Thu, 18th Jan 2024
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devops
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apm
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software development
Leading IT project delivery company, Avec, appoints seasoned tech executive, Sarah Martin, as General Manager, ACT, enhancing its growth prospects in the region.
Kinetic IT secures major government contract for digital transformation
Thu, 18th Jan 2024
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network infrastructure
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digital transformation
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cybersecurity
Australia's Kinetic IT lands a $23 million three-year contract with the Federal Department of Infrastructure, set to support nationwide digital transformation with new tech services.
Harnessing AI-Powered Business Intelligence for smarter marketing
Mon, 15th Jan 2024
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data analytics
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cx
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martech
Companies are revamping decision-making strategies with AI-powered business intelligence, sparking a revolution in data-breakdown for strategic planning and efficacy in marketing.
CommScope completes Home Networks divestiture to Vantiva
Wed, 10th Jan 2024
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software
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customer service
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commscope
CommScope concludes divestiture of its Home Networks Business to Vantiva, gaining a 25% stake and potential $100m earn-out, set to minimally affect 2024 EBITDA outlook.
Calabrio acquires Wysdom to enhance AI & machine learning capabilities
Wed, 10th Jan 2024
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ai
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agentic ai
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productivity
Calabrio acquires AI and virtual agent performance solutions firm, Wysdom, aimed at optimising their customer service with enhanced AI and machine learning.
Hisense reveals innovative 2024 TV lineup with mini-LED technology
Wed, 10th Jan 2024
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digital entertainment
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tv
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customer service
Hisense unveils striking 2024 TV lineup, highlighting a 110-inch flagship model boasting leading-edge mini-LED technology, with adaptive backlighting and dimming for superior clarity.
AI set to boost telecom market to $11.29bn by 2030
Wed, 3rd Jan 2024
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firewalls
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network infrastructure
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data analytics
The global AI in telecommunication market is projected to surge by 2030, indicating a transformative phase for Communication Service Providers.
Generative AI's rapid adoption set to revolutionise various applications by end 2023
Thu, 14th Dec 2023
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martech
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social media
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productivity
Report predicts pivotal shift in GenAI adoption by 2023, revolutionising varied applications and driving unprecedented growth.
Europcar adopts NICE CXone to standardise global customer service
Wed, 13th Dec 2023
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uc
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cx
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martech
Europcar Mobility Group implements NICE CXone to unify their global contact centre infrastructure, improving customer service.
Sysdig hires Andy Dobrov to champion customer success & support
Wed, 13th Dec 2023
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cloud security
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application security
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breach prevention
Sysdig has secured the services of Andy Dobrov as Senior Vice President of Customer Success, Support, and Services.
Generative AI 2024 predictions for the finance industry from SAS experts
Wed, 13th Dec 2023
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cx
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martech
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risk & compliance
SAS experts predict mixed outcomes for the finance sector in 2024 due to the rise of generative AI and transformative tech.
Amazon Connect adds Generative AI features to enhance CX
Thu, 30th Nov 2023
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uc
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hyperscale
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public cloud
Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.
Diverge powers 1 million smart energy meters in Australia and New Zealand
Thu, 30th Nov 2023
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data analytics
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power / energy
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amazon
Amazon Web Services and Vector Technology Solutions' joint venture, Diverge, now powers over 1 million smart energy meters in Australia and New Zealand.
Rodney Thorne named General Manager, Channels at FUJIFILM BI Australia
Tue, 28th Nov 2023
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partner programmes
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resellers
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f5 networks
Rodney Thorne is selected as the new General Manager, Channels at FUJIFILM Business Innovation Australia.
Ever Nimble wins MSP of the Year at Kaseya DattoCon event
Mon, 27th Nov 2023
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support
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customer service
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community
West Perth-based IT firm, Ever Nimble, has taken home the Managed Service Provider of the Year award at the Kaseya DattoCon event in Sydney.
dLocal, eSky strengthen partnership for payment solutions
Mon, 27th Nov 2023
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uc
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cx
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martech
dLocal and eSky Group enhance partnership to provide advanced payment solutions in Latin America and Africa's vibrant markets.
SecurityBridge expands teams amid demand for SAP solutions
Thu, 16th Nov 2023
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partner programmes
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risk & compliance
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deloitte
Amid rising demand for SAP security solutions, SecurityBridge significantly augments its North American support teams.