Customer service stories - Page 36

Alibaba Cloud has launched Tongyi Qianwen 2.0, an advanced AI model, alongside industry-specific versions at the Apsara Conference. .

Sage has appointed Tom Gough as the new Country Manager for Australia and New Zealand (ANZ) to boost growth in the region.

Melbourne-based pioneer Vudoo has appointed Peter Manten as its new Managing Director for Australia and Asia Pacific.

TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.

In a major move for logistics, Suttons International and LogChain join forces to advance digitisation and sustainability.

NTT Ltd's 2023 Global Employee Experience Trends Report shows 84% of ANZ businesses say hybrid working has boosted their bottom line.

Former Hitachi Vantara executive Mark Ablett has been appointed as Senior VP for Proofpoint in the Asia Pacific and Japan region.

Dreame Technology launches L20 Ultra, a compact high-efficiency cleaning machine, set to redefine household cleaning.

Konica Minolta Australia launches the Insight Hub, a platform aimed at improving managed IT services and augmenting customer experiences.

The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.

Lightware Visual Engineering reveals two new USB-C extender Active Optical Cables, promising enhanced AV flexibility.

Survey reveals that 83% of banking sector believes Conversational AI will have a positive impact, according to Amelia.

AI revolutionizes transport and logistics, introducing an estimated $6.5 trillion to the global economy through fleet insurance.

Bendigo and Adelaide Bank enhances their digital banking system using Google Cloud technology for better customer experience.

OneSpan was recognized for its customer service without sacrificing the security necessary for high-assurance interactions.

Clear-Com appoints new sales manager for Southeast US region, focusing on customer engagement and driving sales activities.

Xero has integrated a Generative AI solution in Xero Central to enhance user experience, providing accurate support answers and revolutionising the platform.

Seamless indoor mobile coverage is crucial for the success of modern retail, according to Progility Technologies.

As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.

Tesserent appoints James Ormesher as Chief Growth Officer to accelerate customer acquisition and growth in the region.