Outsourcing stories - Page 8
The concept of the Division of Labour introduced by economics philosopher Adam Smith underpins the modern notion of outsourcing. This describes the allocation of specialist tasks to outside experts capable of doing the job better, while potentially reducing costs and allowing the contractor to focus on core business.
IT services are often outsourced to Managed Services Providers, but anything from data entry to server management can be outsourced to the wide range of specialists available today.
IT services are often outsourced to Managed Services Providers, but anything from data entry to server management can be outsourced to the wide range of specialists available today.
Interview: Avaya seeks to improve employee experience with unified workspace
Tue, 14th Jan 2020
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uc
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daas
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avaya
TechDay spoke to Avaya International sales engineering senior director Savio Tovar Dias about how Avaya IX OneSpace will affect employee workflows.
Cloud adoption accelerating across ANZ enterprises
Tue, 7th Jan 2020
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digital transformation
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outsourcing
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veritas
Cloud transformation surges in ANZ enterprises, with data migration to top public clouds quadrupling in a year, reports Veritas Technologies.
IT contracts worth $48.5bn up for renewal in APAC
Thu, 2nd Jan 2020
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datacentre infrastructure
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outsourcing
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globaldata
Over 1,400 IT contracts worth USD $48.5bn in Asia-Pacific are up for renewal from 2020 to 2024, urging a collaborative risk-sharing approach.
Network infrastructure in 2019 stagnated, expert says
Thu, 2nd Jan 2020
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network infrastructure
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sdn
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naas
The network infrastructure sector experienced stagnation in 2019, with room for improvement in disruptive areas, according to Heficed.
Rapid growth continues for business process applications market
Tue, 31st Dec 2019
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outsourcing
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globaldata
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bpo
New research from GlobalData shows that the business process applications market will surpass US$93 billion within the next three years.
Security, analytics and customer service top priorities for CFOs
Thu, 26th Dec 2019
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crm
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data analytics
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martech
A new Protiviti survey reveals CFOs are prioritising security, analytics, and customer service, reflecting a shift towards a strategic focus in finance.
Business observability vs application monitoring: What's the difference?
Thu, 19th Dec 2019
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devops
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it automation
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apm
Observability is the answer for when traditional monitoring won't suffice, and when modern software teams need to play offense with software.
AI, automation, and data management: Key technology trends for 2020
Wed, 18th Dec 2019
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devops
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iaas
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it automation
AI, automation, and data management are set to reshape work in 2020, with companies like Talend, ManageEngine, and Cohesity outlining key tech trends.
2020 Prediction: The rise of meaningful communication
Fri, 13th Dec 2019
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uc
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martech
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ai
Influential technologies in 2020 include the evolution of bots, real-time engagement, cybersecurity, AI sales, trust, and 5G.
DataRobot to acquire data fabric provider Paxata
Fri, 13th Dec 2019
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robots
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multi-cloud
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ai
Companies must overcome several key challenges associated with AI in order to reap the benefits and become successful.
Successful cloud transformation requires collaboration on network strategy
Fri, 13th Dec 2019
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firewalls
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network infrastructure
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digital transformation
An organisation's security team must be invited to the table when a transformation project is in the early planning stages, Zscaler says.
People, AI or chatbots: ANZ consumers don't differentiate with customer service
Wed, 11th Dec 2019
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crm
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uc
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cx
A Genesys survey reveals that nearly half of Australians and most New Zealanders are content with AI and chatbots for simple customer service needs.
APAC business process outsourcing market set to grow
Wed, 11th Dec 2019
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uc
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contact centre
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outsourcing
The APAC business process outsourcing market is projected to grow at a 10% CAGR from 2018 to 2023, reaching USD $120.4 billion, according to GlobalData.
2020 predictions: Security breaches, talent shortages and rapid RPA growth
Wed, 11th Dec 2019
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rpa
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trends & predictions
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outsourcing
Australian businesses face a transformative year ahead with large-scale RPA deployments, severe talent shortages, and a high-profile security breach.
Case study: FlexiGroup shifts the dial with Dynamics 365
Tue, 10th Dec 2019
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crm
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digital transformation
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martech
The company had attempted to overhaul CRM in the past, with vendors shoehorning systems into the company without properly understanding the processes.
Customer service reps tired of not having the right tools - Pega
Tue, 10th Dec 2019
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crm
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uc
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martech
A global Pegasystems survey reveals 34% of customer service reps feel hampered by outdated software, highlighting a need for better tech solutions.
Nintex recognised for innovation in workflow and content automation
Tue, 10th Dec 2019
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rpa
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apm
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lcnc
Nintex has added visual BPM and no-code RPA capabilities to its platform in the last 18 months and earned its 3rd Aragon Research Women in Technology Award.
Trend Micro debuts security services platform for cloud applications
Tue, 10th Dec 2019
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cloud security
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multi-cloud
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apm
Trend Micro Cloud One automates and simplifies cloud security to give organisations the flexibility they need to meet their most strategic cloud priorities.
FTS Group acquires Galaxy 42
Mon, 9th Dec 2019
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apm
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healthtech
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software development
FTS Group expands into local government, education, and asset-intensive industries with its acquisition of Melbourne-based consulting firm Galaxy 42.
Fujitsu completes Tassie emergency services upgrade
Mon, 9th Dec 2019
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digital transformation
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fujitsu
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outsourcing
It allows for real-time sharing of incident details, resource location, hazards, and warnings as well as status tracking between agencies.